Principal Strategist, Inspire Value

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Customer Advisory

Engage executives to determine and manage custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies

Lead discovery workshops with prospective and existing customer leadership and their teams to understand goals and challenges

Document and present insights and recommended solutions to meet customer goals

Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action

Communicate and advise in 1:1 and 1: many environments

Sales and Customer Success Advisory

Work with sales and customer success to help determine account plans and sales strategy for accounts in the region.

Provide expertise to help assess and prioritize accounts and strategies

Provide full lifecycle business outcome and value realization advice

Thought leadership

Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.)

Improve current methods and frameworks

Work with and enable the ServiceNow teams on a business consulting approach to sales

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.; 10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor; Executive / leadership experience working on digital transformation projects or enterprise software deployments preferred; Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred; Experience developing C-Level relationships with an ability to simplify and communicate complex topics to an audience; Experience with public speaking, meeting facilitation and white boarding; Deep customer connects in regions; High level of executive presence with a humble demeanor; Analytical and financial experience; Enjoyment working in a collaborative environment; Ability to travel up to 40% of the time