Printer Technician

Administrative Resource Options (ARO) is a international outsourcing firm specializing in office services management. We are a leader in our industry and have a presence in 28 states nationwide and Canada. Our services include copy/print, mail and package handling, reception, printer/copier fleet management, and office supply management.

ARO is not a temp or staffing agency. This is a Full Time opportunity

** All candidates MUST pass a 7-year background check and drug test **

Performs a wide range of printing support services that includes print software administration & hardware set up and configuration using Web Jet Admin, Web Jet Mobile & Embedded Web Server (EWS)

Responsibilities

Printer hardware configuration, printer hardware assessment, print implementation and deployment activities.; Collaborates with customer IT department as needed; Administration of Web Jet Admin & Web Jet Mobile; Interacts with customer service request system software 'Service Now’ to address end user needs.; Monitor multiple devices at the client site(s). Responsible for connectivity, functionality, supplies and comprehensive service of all devices.; Configure all devices to client’s environment to include security, Email/Scan/Fax and firmware upgrades as well as Web Jet and SM9 upgrades.; Generate all reports on the status of devices to the client by assembling data from Web Jet, SM9, HP Portal This may include incorporating data in Excel.; Ticketing - Handle all tickets generated by user via an SM system (Service manager) .; Training – May be responsible for training less experienced staff on device maintenance, connectivity and functionality; Communicate with End Users as well as interact with local IT staff to properly service the devices and keep all stakeholders apprised.

Requirements

A+ Certification or equivalent (copy required for interview); Break/Fix Experience; Valid Driver's license; Previous Fleet Management/Printer Management Experience; Strong customer service skills; Strong communication skills; Quick learner; Strong computer skills (MS Office); Ability to lift up to 50lbs and be in a mobile activity more than 50% of the time/ walking, standing, stooping, kneeling