Prison Custody Officer

HMP Millsike is seeking compassionate, resilient, and motivated individuals to join their team as Prison Custody Officers (PCOs). This is far more than a security role; it is an opportunity to positively influence people, support rehabilitation, and help create a safer community for everyone.

Responsibilities

Help maintain a safe and secure environment for prisoners, staff, and visitors; Build positive, professional relationships with prisoners to support rehabilitation and behavioural change; Support individuals through challenging situations using a calm and respectful approach; Work closely with healthcare teams, probation services, and other professionals; Promote safer custody and help reduce violence within the prison; Supervise daily activities, routines, and work placements; Encourage prisoners to develop skills, responsibility, and resilience ahead of release; Respond confidently and professionally in dynamic situations

Requirements

Eligible to work in the UK; Good standard of Maths and English (assessed during recruitment); Moderate level of physical fitness (assessed during recruitment); Meet the required eyesight and hearing standards for the role; Able to pass HMPPS security clearance checks, including 10-year employment/activity history, financial checks, and social media screening; Excellent communication and interpersonal skills; Calm, confident, and able to remain professional under pressure; Empathetic and respectful while maintaining clear professional boundaries; Passionate about fairness, inclusion, and rehabilitation; Reliable team player with strong personal integrity; Physically and mentally resilient in a dynamic working environment

Nice to have

Previous experience in customer service, Armed Forces, healthcare, education, retail, social care, or hospitality; Access to own transport

Benefits

Comprehensive paid training programme; Ongoing development and career progression opportunities; Supportive and inclusive team environment; Health and wellbeing support services; 33 days annual leave inclusive of Bank Holidays; Overtime opportunities; Free onsite parking including EV charging points; Free access to onsite gym facilities; Free meal during shifts from subsidised staff canteen; Eligibility for Blue Light Discount Card; Pension; Life Assurance; Cycle to Work Scheme; Employee Shares Schemes; Salary Finance Options; Holiday; Virtual GP; Financial wellbeing assistance; High street discounts via MiDeals; Enhanced pension contributions; Save-as-you-earn scheme; Mitie Matching Share Plan; Mitie Stars recognition