Pro Services Support Technician

The EcoWater Systems Pro Services Team is responsible for providing multi-channel (phone, email, chat) technical services and support for residential & commercial water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, and reverse osmosis systems.

Responsibilities

Provide (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues; Assist in troubleshooting Wi-fi connected systems; Track and alert and assist quality control of issues being reported from consumers, dealers, and wholesalers; Assist quality control and product development with NEW products being developed; Troubleshoot, report, and follow up on any product concerns; Provide support for new technicians and customer service representatives; Assist in developing knowledge articles related to product support issues and resolutions

Requirements

Ability to prioritize and solve problems; Customer focus – ensures customer satisfaction; Communication – shares information in an engaging, timely, proficient, and effective way; Achievement driver – uses hard work and drive to accomplish quality outcomes; results oriented; Strong computer skills; Ability to work shifts between 7:30 am and 5:30 pm CST; Ability to be in office at least 4 days a week (Monday, Tuesday, Wednesday, and Thursday)

Nice to have

2+ years water treatment installation and servicing experience; 2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.); WQA Certification

Benefits

Comprehensive benefits package; Medical; Dental; Vision; 401k matching