Problem Manager- IP Core

We are looking for an experienced Problem Manager to lead end-to-end problem management activities for the IP Core and Mobile Packet Backbone Network (MPBN) domain. The ideal candidate should have strong technical knowledge of IP/MPLS networks, excellent analytical and stakeholder management skills, and experience driving root cause analysis and permanent corrective actions to improve network stability and service availability.

Responsibilities

End-to-end Problem Management – Own the full lifecycle from incident analysis to resolution; Root Cause Analysis & RCA – Identify why problems occur and implement lasting fixes; Cross-functional Coordination – Work with Operations, Engineering, Vendors, and Customers; Service Improvement – Monitor trends and drive efficiency initiatives; Documentation & Knowledge Management – Maintain problem records and best practices

Requirements

IP/MPLS networking fundamentals (routing, switching, BGP, OSPF, IS-IS); Mobile Packet Backbone Network operations; Network monitoring tools and fault management systems; ITIL Problem Management processes; Linux/Unix environments; 10+ years in telecom/IP network operations; 24x7 environment experience (NOC or Managed Services); Strong problem-solving and stakeholder management abilities

Nice to have

Scripting/automation skills (Python, Shell, Ansible); ITIL Foundation/Intermediate and CCNP/CCIE preferred