Process Automation Engineer

Job Summary

The Process Automation Engineer is responsible for identifying, designing, implementing, and optimizing business process automation solutions that improve operational efficiency, productivity, accuracy, and service quality across Syfan Logistics. This position works closely with Operations and IT to evaluate existing processes, identify improvement opportunities, and implement AI-driven automation solutions using platforms such as HappyRobot and other approved technologies.

Required: A Bachelor's Degree in Computer Science, Industrial Engineering or applicable feld.

Preferred: Certification in Lean Six Sigma

Responsibilities

Evaluate existing business processes and identify opportunities to eliminate inefficiencies, streamline workflows, and implement automation solutions.; Design, configure, implement, and continuously improve automated workflows using HappyRobot and other approved automation platforms.; Collaborate with operational leaders and team members to understand business challenges, define requirements, and develop practical automation solutions.; Translate operational requirements into automation workflows, coordinating with IT when technical development or system integrations are required.; Test, monitor, and troubleshoot automated processes to ensure accuracy, reliability, and consistent operational performance.; Evaluate and refine AI-generated outputs, prompts, and automated decisions to ensure alignment with business requirements and customer service standards.; Monitor automation performance, measure results, and recommend improvements that increase productivity, reduce costs, and enhance service quality.; Maintain process documentation, support employee training and adoption, and ensure automation solutions comply with established company standards.

Requirements

Strong analytical, problem-solving, organizational, and business process improvement skills.; Experience with business process automation, workflow design, process optimization, or related operational improvement initiatives.; Familiarity with AI-driven automation technologies, workflow platforms, and tools such as HappyRobot or similar solutions.; Ability to analyze operational workflows, identify inefficiencies, and translate business requirements into practical automation solutions.; Ability to configure, test, troubleshoot, and optimize automated workflows and AI-generated results.; Strong communication, collaboration, and project coordination skills, with the ability to work effectively across operational and technical teams.; Experience in logistics, transportation, or Transportation Management Systems (such as McLeod) preferred.; Ability to manage multiple priorities, adapt to emerging technologies, and independently drive process improvement initiatives.