Process Trainer

At Altisource (NASDAQ: ASPS) we build world-class technologies and services for the mortgage and real estate industry, and are well poised to help revolutionize how homes are bought, sold and managed. In the US, we partner with 7 out of the top 10 mortgage servicers, operate one of the top three real estate auction websites, and manage a cooperative which represents 15%+ market share of the $1.8tn US Originations market.

Are you detail-oriented and have exceptional problem-solving & decision-making skills? If you have passion and zeal for training and delivery, Altisource is the place to nurture your career!

We are looking for an L&D Trainer with a passion for the mortgage industry to develop and manage client relations under the Altisource umbrella. This is a great time to join the team and be a part of a growing and stable organization.

This Bengaluru based role and will start working remotely for now.

Responsibilities

Facilitate training courses in both live and on-line environments; Design and develop need-based L&D programs to support the business; Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training; Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management; Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions; Manage and develop project plans and timelines; Contribute to training process improvements and participate in other projects as needed; Act as a liaison with L&D and the business department to ensure consistency with practices, processes and manage scheduling of programs; Contributes to process improvements and innovation in the L&D function; Attend any client mandated trainings; Carry out trainer responsibilities in accordance with the organizations policies, this includes training employees, assigning and directing work, appraising performance of new hires, rewarding and disciplining employees, addressing complaints and resolving problems within the training group.; Monitor advisors progress throughout duration of training including providing coaching and developmental feedback. Conduct classroom training as per ramp planning.; Utilize effective presentation skills including creative training techniques and accelerated adult learning techniques. Adapt developed classroom agenda, timelines, and content flow as necessary to deliver effective training to trainee group.; Mentor and develop trainers under training, in facilitation and presentation skills and training methodologies as directed by the Leadership.; Participate in floor support activities including OJT Support, Refresher and Remedial trainings as required and ensure program effectiveness from Training and Business perspectives.; Drive continuous process improvement in program execution by providing documentation of existing processes, evaluation of likely scenario

Requirements

Minimum 2+ years of strong knowledge in US Mortgage Origination Services; Should be a Graduate in any discipline; Should have sound understanding of MS Office; Should have strong verbal and written communication skills.; Should have good people management skills; Must be able to liaise with the onshore and offshore teams to recommend process changes to benefit the business; Utilize decision and reporting tools to minimize variability, improve quality and maximize profitability of the business; Should have the ability to work under stringent timelines and pressure; Be a team player and act in accordance with the organization’s code of conduct at all times.

Benefits

Competitive base salaries - we believe the top talent deserves the top dollar!; 401k plans with company matching – we want to empower you to foster your career, and prepare for retirement; Comprehensive Medical, Dental, and Vision insurance plans; Tax-free Flexible Spending Account; Life insurance, short-term, and long-term disability; Paid holidays, plus 19 days of accrued PTO for a total of 28 paid days off per year; Free snacks, drinks and coffee; Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations); Opportunities for you to join our community service initiatives, including Habitat for Humanity