ProdOps & Support Engineer

We are looking for a talented and data-driven ProdOps and Support Engineer – an energetic self-starter and problem-solver with outstanding technical skills, and interested in growing and learning from the best.

Responsibilities

Monitor, maintain and support Optimove’s production environment; A key person for integration projects and requests from customers (data and application-oriented); Investigate and debug ETL processes; Conduct data QA and analysis (Snowflake, MsSQL, BigQuery); Perform configuration management; Create robust and scalable processes; Communicate directly with customers to solve technical issues.

Requirements

Outstanding technical skills; Experience in SaaS B2B; Experience with SQL; Fast learner looking to be exposed to, and to work with, new technologies; Strong interpersonal and communication skills; Team player with self-learning and problem-solving abilities; Agile, highly motivated, exceptional work ethics, ambitious, a super-multitasker and with a sense of responsibility to follow through on tasks; You should be able to talk about technology, even with non-technical people in a clear and coherent way; Ability to learn quickly in a fast-pasted environment, and come up with creative ideas for improvements; Technologies fascinate you – you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript); Strong attention to details and ability to effectively articulate technical challenges and solutions.

Nice to have

Experience working with enterprise-grade customers; Experience debugging issues in web applications – logs, networking, etc; Experience with monitoring tools (DataDog, Kibana, Elastic); Understanding of networking terminologies and functionality such as DNS, http, ports etc...