Product Designer, Identity

In this role, you’ll lead design for foundational identity experiences across OpenAI’s products. You’ll make permissions, access, risk, and administration feel clear, safe, and genuinely usable—whether someone is securing a personal account, administering access across an enterprise, signing in to another product with ChatGPT, or authorizing an agent to perform sensitive work. Your work will span established identity challenges and emerging interaction models without established design conventions. You’ll help define how users understand what an agent can access, who or what it is acting on behalf of, and when confirmation or stronger authentication should appear. Working closely with product, engineering, security, privacy, and design, you’ll translate complex policies and technical systems into coherent, trustworthy experiences. This role is based in our San Francisco HQ. We offer relocation assistance to new employees.

Responsibilities

Lead the design direction for identity, account security, permissions, and administrative experiences across OpenAI’s consumer and enterprise products; Design and ship high-quality experiences spanning sign-in, authentication, account recovery, device accounts, privacy, access controls, governance, and remediation; Define mental models and interaction patterns for human-to-agent and agent-to-agent identity, authorization, and trust; Help users understand what people, systems, and agents can access or do on their behalf; Design security checks and confirmation flows that protect sensitive actions while minimizing unnecessary friction; Partner closely with product management, engineering, security, privacy, and design peers to shape strategy, roadmap, and execution; Navigate complex roles, policies, dependencies, and product states to create systems that remain coherent as they scale; Contribute to and evolve the design systems and patterns used across OpenAI’s identity experiences.

Requirements

Are a systems-oriented product thinker who can reason across complex states, dependencies, policies, and user types; Have designed role-based access or permissions for organizations with multiple teams, resources, or levels of administration; Understand how to balance security, usability, and business needs in high-stakes workflows; Have strong UX/UI and interaction design skills, with a high bar for contemporary craft, clarity, and quality; Can turn complicated technical capabilities and policies into mental models that users can understand and trust; Are comfortable shaping direction when both the underlying technology and established user expectations are evolving; Have experience with enterprise, platform, desktop, infrastructure, or similarly complex product environments; Are excited to establish new conventions for identity and access in a world where AI agents increasingly act on behalf of people and organizations.

Benefits

Relocation assistance