Product Expert Manager

As the Product Expert Manager at Splend, you are charged with leading a passionate team of Product Experts dedicated to driving sales, customer growth and customer success through the promotion of Splend's vehicle subscription packages. This pivotal role is designed for a dynamic team leader who not only excels in a customer-facing sales environment but also possesses a passion for product sales, customer engagement and solution-based selling. Your leadership will be instrumental in both guiding the effectiveness of the sales function and nurturing deep product knowledge and enthusiasm among the team. Leading by example, you will support customers throughout their sales journey, provide tailored product recommendations and collaborate with internal stakeholders to ensure customers are matched with the most suitable products and services to meet their needs.

Responsibilities

Cultivate strong customer relationships underpinned by technical knowledge and enthusiasm for Splend's vehicles and subscription packages; Develop and maintain expert product knowledge and mentor team members on product features, benefits and value propositions to effectively meet customer needs; Drive sales excellence through proactive customer engagement, relationship management and effective solution-based selling; Provide guidance and support to team members while continuously developing professional knowledge and technical expertise; Ensure seamless delivery of sales activities and customer service throughout the sales process; Address customer enquiries and technical challenges promptly, fostering confidence in Splend's products and services while encouraging innovative problem-solving within the team; Implement targeted sales strategies and monitor performance against sales objectives; Adjust sales approaches as needed to optimise sales outcomes, strengthen customer relationships and maximise revenue opportunities; Maintain rigorous oversight of the customer journey from initial enquiry through to successful onboarding and implementation; Regularly collaborate with technical specialists, team leaders, sales and regional managers and other stakeholders; Conduct product demonstrations, presentations and customer consultations while supporting team members in delivering high-quality customer interactions and achieving sales targets; Assist with the training, coaching and development of sales team members

Requirements

Tertiary qualification in Engineering, Business, Sales, Marketing, Automotive Technology, Information Technology, or a related discipline, or substantial demonstrated experience in technical sales, business development, customer solutions, or a related field; Strong ability to understand and communicate technical product features, benefits and value propositions to customers; Experience in consultative selling, customer relationship management and achieving sales targets; Proven track record of leading and mentoring sales teams in a customer-facing sales environment; Deep-seated passion for product knowledge, with a demonstrated ability to inspire this enthusiasm in others; Strong problem-solving skills with a proactive approach to addressing challenges and developing effective solutions; Exceptional communication and interpersonal skills, adept at building customer relationships and fostering a collaborative team environment; Hands-on leadership style capable of driving sales performance, customer engagement and strategic initiatives; Strong organisational skills with the ability to manage multiple customer interactions, sales opportunities and competing priorities; Strategic thinker with a knack for identifying business opportunities, anticipating challenges and developing effective sales solutions; High standards of professionalism and a commitment to delivering exceptional customer experiences and supporting team development; Comfortable commuting to our Paramatta hub daily

Benefits

Commission: earn based on your performance with uncapped commission; Day off for your Birthday; Salary packaging with 15% employer contributions for Electric Vehicles; Dedicated Learning & Development platform; Employee Assistance Program; Socials: budget for team and company wide social initiatives