Product Guide

As a key member of the store leadership team, you will work alongside the Assistant and Store Manager, leading a group of Product Guides and facilitating the guest experience. You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

Responsibilities

Leading in alignment with the Arc'teryx Vision, Purpose and Values; Supporting the entire in-store experience during your shift; Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge; Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week; Supporting oversight and leadership of the floor across the five pillars of the business (experience, product, community, operations and people); Building community by sharing brand information and event specifics with the team and guests; Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets; Supporting inventory management, including receiving, processing, restocking and destocking, and visual merchandising; Communicating company initiatives, policies, and priorities to the team; Managing sales targets, labor and budget with the store business tools; Networking with potential partners to support events and brand engagement in the community; Managing opening and closing procedures for the store; Answering store phones and responding to voicemails and store emails, and occasionally Regional social media channels; Rotating through areas of focus to deep dive into each of the five pillars of the business; Utilizing the Point of Sale system to process guest transactions including warranties, Used Gear trade-ins, purchases, and returns; Performing Product Guide responsibilities as needed; Working Black Friday and the holiday season as required

Requirements

One or more years of leadership experience; 1–2 years of retail experience; Passion for customer service and delivering an exceptional guest experience; Comfortable adhering to and enforcing health and safety guidelines at all times; Proven ability to set a clear vision, align a team around common goals and foster commitment to objectives; Strong time management skills and ability to prioritize and adapt to daily business needs; Highly flexible and adaptable when faced with ambiguity; Strong written and verbal communication; Ability to lift up to 30 lbs; Excited by unlocking others' potential and coaching naturally; Seeks and offers relevant feedback, coaching and development in the moment; Passion for getting outside and living it

Benefits

Professional development opportunities; Arc'teryx Academies (outdoor skill-building events); Employee Belonging Councils; Employee discounts and Pro Deals; Wellness time; 'Live it, Learn It' Days (dedicated paid days to get outside and explore); 24/7 Employee Assistance Program (EAP); Extended health, dental, and vision coverage including mental health support, fertility benefits, and gender-affirming care (full time employees); RRSP matching, eligibility for Arc'teryx Annual Incentive Plan, and Employee Stock Purchase Program where applicable (full time employees); Parental leave top-up and nesting period for new parents (full time employees); Store performance-based bonus plan