Product Guide - Seasonal

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities.

Responsibilities

Deliver a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem solving; Build a strong understanding of products and weave this information into guest interactions in an authentic way; Champion Arc'teryx as a brand ambassador both in-store and in the community; Develop your passions both in and out of the store with the support of the team; Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives; Provide feedback on merchandising and in-store experience to help drive sales; Maintain an open, collaborative relationship with your team and store leadership; Support with and participate in various store tasks as assigned by the leadership team; Answer store phones and respond to voicemails and store emails, on occasion including responses on the Epicenter social media channels; Utilize the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns; Receive and unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs); Fully accountable for and oversee execution of all deliverables on the Product Guide Role and Responsibilities document; Under the direction of the Store Leads, Store Manager and Assistant Manager, perform other additional projects, duties, and assignments as required and/or by request

Requirements

Passionate about delivering exceptional customer service; Loves to have fun at work and holds yourself accountable to what is required; Self-motivated and enjoys problem solving; Highly flexible and adaptable when faced with ambiguity; Effectively balances autonomy and collaboration; Inspires breakthrough thinking and continuous improvement; Seeks the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right; Passion for work paralleled by passion for getting outside and living it; Part-time employees must provide open availability for at least two (2) of three (3) weekend days (Friday, Saturday, Sunday); Part-time employees must be available for one (1) opening and one (1) closing shift during the week with a minimum six (6) hour availability window; Available to work Black Friday (the day after US Thanksgiving) until the end of the holiday season

Benefits

Professional development opportunities; Arc'teryx Academies (outdoor skill-building events); Employee Belonging Councils; Access to employee discounts and Pro Deals; Wellness time; 'Live it, Learn It' Days (dedicated paid days to get outside & explore); 24/7 Employee Assistance Program (EAP); Extended health, dental, and vision coverage including mental health support, fertility benefits, and gender-affirming care (full time employees); RRSP matching, eligibility for Arc'teryx Annual Incentive Plan, and access to Employee Stock Purchase program (ESPP) where applicable (full time employees); Parental leave top-up and a nesting period for new parents (full time employees); Eligible for store-performance-based bonus plan