Product Guide - Seasonal

You are the face of the brand on the retail floor, delivering an unforgettable experience to our guests. You are the inspiration behind our brand's evolution, as we continue to commit to bold objectives both in stores and in our communities.

Responsibilities

Deliver a best-in-class brand experience to guests by sharing technical product knowledge and supporting with problem solving; Build a strong understanding of products and weave this information into guest interactions authentically; Champion Arc'teryx as a brand ambassador both in-store and in the community; Develop your passions both in and out of the store with the support of the team; Support in elevating the guest experience by working with the store leadership team on projects and brand initiatives; Provide feedback on merchandising and in-store experience to help drive sales; Maintain an open, collaborative relationship with your team and store leadership; Support with and participate in various store tasks as assigned by the leadership team; Answer store phones and respond to voicemails and store emails, occasionally including Epicenter social media channels; Use the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns; Receive and unpack inventory boxes as required (boxes can weigh 5 - 30 lbs); Oversee execution of all deliverables on the Product Guide Role and Responsibilities document; Perform other additional projects, duties, and assignments as required or requested under the direction of the Store Leads, Store Manager and Assistant Manager

Requirements

Passionate about delivering exceptional customer service; Love to have fun at work and hold yourself accountable to what is required; Self-motivated and enjoy problem solving; Highly flexible and adaptable when faced with ambiguity; Effectively balance autonomy and collaboration; Inspire breakthrough thinking and continuous improvement; Seek the best solutions with an unwavering commitment to do what is right; Passion for getting outside and living it; Available to work Black Friday until the end of the holiday season; Part-time employees: open availability for at least two of three weekend days (Friday, Saturday, Sunday); Part-time employees: available for one opening and one closing weekday shift with a minimum six-hour availability window

Benefits

Professional development opportunities; Arc'teryx Academies (outdoor skill-building events); Employee Belonging Councils; Employee discounts and Pro Deals; Wellness time; 'Live it, Learn It' Days (dedicated paid days to get outside and explore); 24/7 Employee Assistance Program (EAP); Extended health, dental, and vision coverage including mental health support, fertility benefits, and gender-affirming care (full time employees); RRSP matching, eligibility for Arc'teryx Annual Incentive Plan, and access to Employee Stock Purchase program where applicable (full time employees); Parental leave top-up and a nesting period for new parents (full time employees); Store bonus plan eligibility