Product Manager, AI Quality

As Glean’s PM for Glean Model Hub, you will evaluate LLM models, define the roadmap for growing Glean’s LLM portfolio, manage relationships with inference and model providers, and determine product strategy for allowing customers to experiment with different LLMs. You will own projections of LLM usage, cost, and capacity planning while driving customer enablement and their upgrade adoption journey for the latest LLMs and LLM-native capabilities.

Responsibilities

Evaluate LLM models; Define the roadmap for growing Glean’s LLM portfolio; Manage relationships with inference and model providers; Determine product strategy for allowing customers to experiment with different LLMs; Own projections of LLM usage, cost, and capacity planning; Drive customer enablement and upgrade adoption journey; Spend a lot of time with customers to deeply understand their knowledge needs; Develop key parts of the product roadmap, marrying customers’ needs with product vision; Empower the team by giving context, setting direction, and building alignment; Drive customer-focused decisions, clear prioritization, and efficient execution; Coordinate cross-functionally with leadership, go-to-market teams, and other key stakeholders; Build processes that will scale as the team and company grow

Requirements

4+ years of experience in product management at SaaS companies, primarily serving large enterprises with responsibilities spanning AI/ML Ops and external-facing platform capabilities; Strong technical background and experience with both UX and API driven products and 3rd party product partnerships; Excellent written and verbal communicator; Proven track record of taking ownership, taking initiative, and delivering results; Collaborate effectively with cross-functional partners; Learning and growth mindset; Mission-first and understand that your success is measured by your product and team’s success; Early adopter in building with or adopting AI for your own product craft and excited about helping customers accelerate their own AI adoption journey

Nice to have

Having built or worked with LLMs for at-scale products

Benefits

Competitive compensation; Medical, Vision, and Dental coverage; Generous time-off policy; Opportunity to contribute to 401k plan; Home office improvement stipend; Annual education and wellness stipends; Company culture events; Healthy lunches daily; Variable compensation; Equity