Product Manager- CRM System

Global-e (Nasdaq: GLBE) is the world's leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. As a Product Manager for our internal platforms, you will play a crucial role in empowering our global teams and scaling our operations. You will be responsible for leading the vision, strategy, and execution of a brand-new, in-house CRM system built from the ground up to support our unique cross-border business workflows.

Responsibilities

Lead the CRM Strategy: Drive the end-to-end product lifecycle for the new in-house CRM, from initial planning and architecture to delivery, rollout, and user adoption; Enterprise-Wide Alignment: Engage deeply with a wide array of internal teams across the entire company, as well as senior management, to map complex workflows and translate them into scalable, innovative technical solutions; Roadmap Ownership: Define and own the delivery of the internal CRM product roadmap, ensuring tight alignment with Global-e's operational goals and growth targets; Cross-Functional Collaboration: Partner closely with engineering teams, operations specialists, and business units to drive product management from planning to delivery; Detailed Specifications: Translate high-level business requirements and varying internal user needs into detailed product specifications and actionable development tasks; Communication: Communicate effectively at both the business and technical levels (written and verbal), acting as the bridge between development teams and the rest of the organization

Requirements

5+ years of product management experience; B2B/SaaS or internal platform experience – Must; Strong technical foundation with the ability to understand complex data architectures and effectively collaborate with engineering teams; Experience with developing AI-driven solutions (e.g., workflow automation, predictive insights, or intelligent routing); Proven track record of handling large, complex features while remaining detail-oriented and maintaining high accuracy; High sense of ownership, accountability, and a proactive approach to overcoming engineering and user adoption challenges; Familiarity with agile product development methodologies; Ability to break down complex, cross-departmental business needs into actionable, manageable tasks; Excellent project management skills, with the ability to prioritize effectively in a fast-paced environment; Strong communication and interpersonal skills to collaborate with a diverse set of stakeholders, from daily platform users to executive management; Experience managing third-party API integrations

Nice to have

Candidates who have built complex internal tools, enterprise platforms, or custom CRM systems; e-Commerce industry experience