Product Manager I

EarnIn is seeking a dedicated Product Manager to support our core Customer Care platform (Kustomer). Under guidance from product leadership, you will assist in transitioning our care organization from a legacy Zendesk setup to a modern, integrated ecosystem. This role helps define how internal care tools, routing workflows, and backend data features help frontline agents deliver efficient service. This position will be hybrid from our Bengaluru office, as part of our expanding site, with 2+ days in the office.

Responsibilities

Help organize and refine task specifications and feature requests for Kustomer under the lead product manager's direction; Gather insights and agent feedback from daily workflows to surface pain points and recommend minor process improvements; Write clear specs for minor features and workflow improvements to help reduce handle time and assist frontline agents; Assist senior PMs in gathering data requirements so Kustomer can properly ingest basic member details from internal tooling; Collaborate with immediate team members, design, and engineering to clarify feature requirements and task details; Learn the technology domain and ask clarifying questions to help track project updates and deliver defined feature tasks; Support initiatives that simplify agent tasks and reduce manual data lookup; Assist in documenting and monitoring chatbot-to-agent handoff flows within defined parameters; Use basic analytics tools to analyze project results post-launch and support feedback loops; Maintain clear communication and routine status updates with your manager, immediate team, and key partners; Assist with user acceptance testing (UAT) and feature validation to ensure quality releases; Seek actionable feedback from teammates, learn from mistakes, and apply learnings to future tasks

Requirements

6 months of Product Management experience; A Bachelor's+ degree in a relevant technical or business field (e.g., Computer Science, Engineering, or Economics); Experience using various AI tools (Claude, Cursor, etc.) to enhance, automate, and improve your work; Strong analytical skills; Able to come into our Bengaluru office 2 days a week; A problem-solver eager to untangle complex, legacy systems and translate them into elegant, high-performance functional requirements; Excellent organizational and time management skills; Effective communication (spoken and written) and interpersonal skills to work collaboratively with Product, Engineering, and Care Operations teams; Strong problem-solving mindset with good attention to detail; Strong communication skills and the ability to work effectively in a team environment

Nice to have

Familiarity with API-driven architectures; Experience evaluating external vendor solutions

Benefits

Healthcare; Internet/cell phone reimbursement; Learning and development stipend; Opportunities to collaborate with and travel to Mountain View HQ and Bangkok Site