Product Manager, New Product Bet (Principal-level)

Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. The company is headquartered in London, with offices and teams across Europe and the US. This role is for a product manager to build a new product bet: an agentic, real-time experience where people practice live, dynamic scenarios, and organizations get genuine signal on readiness rather than course completion metrics. The role owns the Surveys and Guidance domains within this bet, from strategy through ship. The role is a flexible, hybrid role based from the London office.

Responsibilities

Own the multi-quarter strategy for Surveys and Guidance, setting direction, identifying the right problems to solve, and making necessary trade-offs; Define and evolve success metrics for both domains and connect product outcomes to commercial results: retention, expansion, and revenue impact; Get close to key customers, understanding how they think and where current tools leave them exposed, and translate that into product direction; Drive shared understanding of where product areas are going and why across engineering, design, R&D, and commercial counterparts; Produce written narratives, strategy docs, and PRDs that move decisions forward; Balance short-term delivery with long-term product health, scoping to reflect execution risk and iterating based on evidence; Contribute to improvements in product practice across the team and actively participate in PM hiring

Requirements

Significant experience in product management, with direct experience owning a critical product domain: setting strategy, not just executing it; Track record of connecting product outcomes to commercial results: ARR, retention, expansion, or equivalent; Experience with zero-to-one product development in a complex, experience-driven space; Experience building agentic or AI-powered products; Strong written communication: strategy docs, PRDs, and decision memos; Experience working alongside enterprise buying motions; Owned a critical product domain before, where the stakes were real and the strategy was yours to set; Comfortable operating with autonomy on the what, not just the how; Holds a high bar for what good feels like for the user in the moment and for the customer looking at outcomes

Benefits

Generous salary and equity; 25 days of annual leave plus local holidays; Regular team offsites with product and engineering teams; Work from home budget; Work from anywhere policy of 60 days per year; Generous referral scheme; Enhanced parental leave: 16 weeks maternity leave at full pay and 5 weeks paternity leave at full pay (whichever is greater versus local statutory benefit); Private healthcare via AXA for you with a discount for dependants; 5% pension match; Team lunches Tuesday-Friday in the office