Product Manager

gravity9 is a boutique IT consulting company headquartered in the UK with offices in the US, Canada, and Poland. The Product Manager role spans product owner, project manager, business analyst, tester, and support engineer responsibilities. The role splits its focus across product judgment and direction (30%), delivery and orchestration (30%), technical problem-solving (25%), and stakeholder leadership and communication (15%). The role requires working across Poland and U.S. West Coast time zones.

Responsibilities

Run point across a multi-vendor ecosystem with several platforms and teams; Understand users deeply enough to represent them accurately; Own the product direction for your area, connecting customer needs, business priorities, and technical realities; Workshop with users and stakeholders to define problem statements and shape new features; Translate business needs into clear requirements and stay accountable through to a working feature; Build and own the backlog and work directly with developers to turn requirements into shipped software; Dig into raw data (JSON payloads, API responses, logs) across multiple systems; Identify and own dependencies across teams and systems; Maintain a clear view across multiple concurrent workstreams, risks, decisions, dependencies, and blockers; Build working relationships with the people you depend on; Work effectively across time zones, coordinating with engineering teams in Poland and client stakeholders on the U.S. West Coast; Act as a fallback layer of technical support on the product when something breaks; Say no when something doesn't serve the roadmap

Requirements

5+ years of experience in Product Management, Product Ownership, or a similar product delivery role, ideally within a consultancy, SaaS, or complex enterprise environment; Proven experience owning products or major features from discovery through delivery, including requirements, prioritization, backlog management, release planning, and post-launch iteration; Strong ability to translate ambiguous business and customer problems into clear product direction, requirements, user stories, acceptance criteria, and actionable engineering work; Experience working directly with clients and senior stakeholders, including facilitating discussions, challenging assumptions, managing competing priorities, and driving decisions; Demonstrated ability to partner closely with UX/design and engineering teams to shape solutions rather than simply passing requirements between teams; Experience working with distributed, cross-time-zone teams, including engineering teams in Poland and clients across U.S. time zones; Strong understanding of Agile product development, including refinement, sprint planning, dependency management, release coordination, and iterative delivery; Ability to use qualitative and quantitative data to evaluate opportunities, prioritize work, define success measures, and assess product outcomes; Comfortable navigating technical conversations involving APIs, integrations, data flows, third-party systems, and complex enterprise environments; Excellent written and verbal communication skills, with the ability to create clarity across technical and non-technical audiences; Highly organized and proactive, with the ability to identify gaps, follow through on commitments, surface risks early, and keep work moving without constant direction; Comfortable operating in a consulting environment where priorities can evolve quickly

Nice to have

Experience working in a consulting or client-services organization; Experience with consumer-facing digital products, mobile applications, loyalty, hospitality, gaming, e-commerce, or similar customer experience platforms; Familiarity with tools such as Jira, Miro/Mural, Figma, and product analytics platforms; Experience using AI or automation tools as part of product discovery, analysis, requirements development, or delivery workflows