Product Manager, Platform and Integrations

Florence software advances cures by helping the world's most important research sites do their best work. The role is a Platform Product Manager who will drive the foundational infrastructure of the clinical trials platform, building the digital connective tissue that governs how Sponsors, CROs, and Research Sites interact, share data, and collaborate. Location: Belgrade, Serbia.

Responsibilities

Own the product strategy, roadmap, and backlog for Florence's shared platform and integration capabilities; Define reusable platform services, APIs, integration frameworks, data exchange capabilities, and interoperability patterns; Translate platform strategy and customer/business needs into clear product requirements, epics, and measurable outcomes; Partner with Engineering and Enterprise Architecture on platform scalability, reliability, extensibility, security, and technical evolution; Establish an API and integration product strategy for integrating with customer, partner, and third-party clinical systems; Identify opportunities to convert recurring customer-specific integration needs into reusable platform capabilities; Define and improve the developer and integration experience, including API discoverability, documentation, authentication, observability, and integration lifecycle management; Partner with Integrations & Solutions Engineering while maintaining boundaries between reusable product capabilities and customer-specific delivery; Drive adoption, usage, reliability, and business outcomes through measurable product metrics; Balance customer-facing requirements, product needs, technical investments, platform modernization, and technical debt; Partner with Quality, Security, Privacy, and Compliance to ensure appropriate controls for regulated clinical-trial workflows; Collaborate across Product, Engineering, Architecture, Customer Experience, Sales, and Marketing; Evaluate emerging technologies, including AI agents and MCP-based integration patterns; Measure and report on product success metrics; Work closely with Quality Assurance and Compliance to ensure foundational data pipelines enforce GxP, HIPAA, 21 CFR Part 11, and GDPR compliance; Begin mentoring PM Is and support their onboarding and development; Operate independently while contributing to Florence's broader platform evolution

Requirements

Bachelor of Arts or Science degree (Business, Computer Science, or related technical field) or equivalent professional experience; 5+ years of experience in B2B SaaS product management or a comparable role in eClinical, Digital Health or Decentralized Trial (DCT) enabling technologies; Strong understanding of healthcare processes, terminology, and compliance considerations; Prior experience managing platform requirements and integrations (APIs, MCP), with knowledge of distributed systems, message bus architecture, and data management; Capable of shifting from project-based delivery to continuous, business and metric-driven platform evolution; Proven experience planning and managing multiple projects with competing priorities; Demonstrated excellence in stakeholder management; Skilled in Agile/Scrum or similar methodologies; Experience utilizing emerging AI tools to accelerate product discovery, prototyping, and PRD creation; Ability to deal with ambiguity and to identify, assess, and solve problems quickly; Proven experience interacting with customers, Engineering, Product Owners, and Customer Experience teams; Excellent interpersonal and communication skills, comfortable presenting to key stakeholders and customers; Good time-management skills for a fast-paced, high-growth start-up environment

Benefits

Exceptional salary; Fun remote activities; PC setup of your choice; Medical insurance; Hybrid work environment with office in Belgrade