Product Owner II - Payments

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Product Owner II within PNC’s Retail Lending organization, you will be based in Charlotte, NC; Pittsburgh, PA; Wilmington, DE; or Cleveland, OH. The Retail Lending Payments team is focused on designing and delivering a best in class payment journey across all channels for our customers. In this role, you will be responsible for delivering these enhanced customer payment experiences by leveraging new capabilities and emerging technologies. Owns the vision and the definition of the product. Serves as the voice of the customer. Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value. Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives. Accountable for the creation of and the integrity of the product backlog. Prioritizes and leads grooming of the product backlog. Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog. Serves as the primary point of contact for questions from the team(s). Accepts delivery of working product from the Scrum Teams(s). Reviews and validates Scrum Team(s) working product. Socializes the delivery of business value and outcomes of the iteration to various stakeholders.

Responsibilities

Delivering enhanced customer payment experiences by leveraging new capabilities and emerging technologies; Owns the vision and the definition of the product; Serves as the voice of the customer; Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value; Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives; Accountable for the creation of and the integrity of the product backlog; Prioritizes and leads grooming of the product backlog; Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog; Serves as the primary point of contact for questions from the team(s); Accepts delivery of working product from the Scrum Teams(s); Reviews and validates Scrum Team(s) working product; Socializes the delivery of business value and outcomes of the iteration to various stakeholders

Requirements

Thrive in a fast paced environment and manage multiple priorities daily; Communicate clearly in both verbal and written forms, with strong presentation skills; Partner closely with key stakeholders—including Technology, Compliance, Line of Business, and other internal service partners—to understand project needs, as well as the value and impact of customer centric experience solutions; Quickly learn new technologies and processes while influencing stakeholders through clear and effective communication across both business and technology topics; Demonstrate strong analytical thinking and problem-solving skills, with the ability to utilize data, analytics and subject-matter expertise to proactively identify gaps and risks; Demonstrate skills in process mapping, customer journey mapping, and Agile methodology story writing; University/college degree with 3+ years of relevant/direct industry experience; comparable combination of education, job specific certification(s), and experience may be considered; Bachelors; Agile Development; Business Acumen; Design Thinking; Innovation; Interpersonal Relationships; IT Standards, Procedures & Policies; Managing Multiple Priorities; Matrix Management; Organizational Leadership; Planning and Organizing; Solutions Development

Nice to have

Accountability; Customer Solutions; Data Visualization; Prioritization; Scrum; User Experience (UX) Design; Certifications are often desired

Benefits

medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match; pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance; wellness program with financial incentives; maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year; 15 to 25 vacation days each year depending on career level and years of service