Product Specialist - Europe (French/Italian) (Remote)

The Product Specialist is the first point of contact for PriceLabs' customers, taking ownership of issues, delivering product walkthroughs, and upholding the company's customer support and service standards. It is a starting role in B2B SaaS that can lead to non-technical roles in other departments (Sales & Success, Marketing, Business Operations, etc.). Shift: 2:30 PM to 11:00 PM CET, any 5 days of the week. Compensation: €26,000 per year (total compensation, including base salary, variable pay, and other allowances), depending on experience and location. PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL.

Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution; Conducting product walkthroughs and providing resolutions to customers' queries; Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues; Providing prompt and accurate feedback to customers; Ensuring proper recording and closure of all issues; Answering questions over email, phone calls, & live video calls; Find ways to go above & beyond to help customers

Requirements

Professional/bilingual proficiency in at least one of these languages: French or Italian; Full professional proficiency in English; 0-2 years of relevant professional experience is preferred; Empathy and patience; Curiosity and a problem-solving mindset; Strong academic performance in Mathematics at the secondary school level; Previous experience at a start-up or in a customer support role; Strong numerical and analytical skills; Solid verbal, written, presentation, and interpersonal communication skills; Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint; Experience working with Zohodesk or other support/service software