Product Support Engineer

Product Support Engineering exists to maximise the operational availability of the Dive-XL fleet. The role sits between field teams who operate and sustain the system alongside customers and the engineering teams that design it. Product Support Engineers join the Dive-XL team to support the teams operating and maintaining Anduril's Extra Large Autonomous Undersea Vehicles, including a rotating out-of-hours roster, root cause analysis, reliability and supportability improvements, and fleet-wide change incorporation. Required qualifications include 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems, and the ability to obtain and maintain a NV2 Security Clearance.

Responsibilities

Provide on-call engineering support to the teams operating and maintaining fielded AUVs, including outside business hours on a rotating roster; Establish what happened from logs, telemetry, configuration and maintenance history, bound the issue to a subsystem and failure mode and define workarounds that restore capability; Plan and lead root cause investigations to a defensible conclusion, whether systemic or isolated, and whether design, production, maintenance or operation induced; Chair Material Review Board dispositions and manage fleet-wide system limitations, including whether to operate in a degraded state; Turn fleet data into engineering recommendations and requirements, and drive those changes through the design teams; Build the monitoring, alerting and diagnostic tooling that surfaces problems before the field reports them, and the run books and knowledge base that shorten every response; Author and distribute service bulletins, and track incorporation across the fleet to completion; Create or approve operations, troubleshooting, incident response and maintenance publications; Govern the as-maintained configuration and SBOM

Requirements

A genuine interest and 5+ years of professional experience in software, electrical, mechanical, mechatronic or systems engineering on complex systems; Demonstrated ability to independently root cause difficult, ambiguous faults from limited or conflicting data; Hands-on experience with real hardware in an operational, field, integration and test, production or maintenance environment; Sound engineering judgement under time pressure, including assessing the acceptability of degraded operation; Strong coordination and communication, able to own an issue, manage stakeholders and drive it to resolution or a clean handover, and to explain a technical finding to engineers and non-engineers; Experience with configuration management, engineering change processes, and fleet-wide change incorporation; A sincere commitment to a positive, inclusive, and collaborative culture; Ability to obtain and maintain a NV2 Security Clearance

Nice to have

Experience with robotic and/or autonomous systems within the maritime environment

Benefits

Highly competitive equity grants included in the majority of full-time offers; Comprehensive, competitive benefits package (available at little to no cost to employees) supporting health and recovery