Product Support Specialist

tl;dr

- 👩💻 Be the cornerstone of our pioneering support team focused on delivering a best-in-class customer experience , helping our users create their best work with Jitter.
- 💰 55-70k€ + Stock options / BSPCE – we can go higher for exceptional candidates
- 📍 Based in Paris (in-person) – we are open to remote in Europe or relocation packages for exceptional candidates
- 🇬🇧 We’re an international team and work in English

Jitter helps creative and marketing teams produce standout, on-brand animated content at scale. We combine the power of professional design tools with the speed of AI, making world-class creative production accessible to everyone.

Today, over 150,000 creators use Jitter every month, including teams at companies like Amazon, Monzo, and Perplexity. But our ambition goes much further. We believe AI is fundamentally changing how creative work gets done, and we're building a future where people and AI agents can turn any idea into finished content, across every format and channel, without compromising on quality or creative control.

If the challenge of inventing the creative platform for the AI era excites you, we'd love to build it together.

✨ Our mission. Make motion design accessible to all designers and creative teams.

🔭 Our ambition. Become the leading platform to create animated content at scale.

🎯 Your mission

As a pioneering Product Support Specialist, your mission is to help people. Specifically, to help Jitter users of all levels get the most out of our product and realize their creative vision. A high degree of personal care and curiosity towards our users’ needs is core to what we do, and we work with AI tools to extend the coverage of our lean team. You will:

- Become a Jitter expert , mastering its features, use cases, and workflows.
- Be a passionate advocate for customer pain points, bugs, and feature requests, working closely with design and engineering to refine and shape the product.
- Contribute to scaling our support operations to deliver a frictionless support experience for our growing user base.
- Develop and iterate help resources to help users learn about Jitter and get the most out of it.
- Provide coaching, guidance, and mentorship to future support team members.

💥 Impact and opportunities

- You’ll be the voice of our customers and turn their feedback into product improvements.
- You’ll build the foundation of our support and education systems, and be fully hands-on iterating our tooling, processes, and content.
- Your content will help thousands of users monthly learn Jitter autonomously.
- You’ll grow with the company and potentially evolve into leadership roles in support, success, product, or marketing.

🙌 Work environment and culture

We are building a stellar team of humble, inspiring, creative smart folks who enjoy building world-class products , learning, and growing together. Here are some soft skills we’re excited about:

- ✨ Excellence. You love building great products and you deeply care about the quality of your work. You always go the extra mile.
- ⚡ Energy. You are clear and engaging. You are excited to ship, and pass that energy to the team. You love to come up with creative solutions.
- 🤝 Team play. You are a team player who loves to co-create. You love to be inspired, and inspire others to help them grow.
- 🧭 Ownership. You are a self-starter who gets things done. You focus on the most impactful initiatives with an entrepreneurial spirit.

Diversity and inclusion are core to our culture. If you are a member of an underrepresented group in tech, we strongly encourage you to apply.

Requirements

3+ years of experience in Product Support, Customer Experience, or a similar SaaS role, ideally supporting creative software or technology products in the design space.; Proven track record of contributing to scaling support operations, including leveraging or configuring automated tools and workflows to solve problems at scale.; Impeccable written and verbal communication skills (native-level English) and a confident ability to engage customers at all levels with empathy and clarity.; Experience with technical troubleshooting and issue diagnosis. You have a solid picture of how web applications work and can extrapolate information across logs, screenshots, and reports to clarify and articulate issues.; Familiarity with modern service platforms and related tools (e.g. Intercom, Zendesk, Stripe).

Nice to have

Have worked with AI solutions to complement and scale human-led support.; Have professional experience in design, video, or animation (or a strong personal interest).; Understand creative workflows and the design community.; Are active on Discord or familiar with creative online communities.

Benefits

Competitive salary and equity; Employee-friendly equity terms (extended exercise period); Work the way you want; Latest productivity software; Team events & offsites; Laptop of your choice, display and accessories for your office space; Health insurance for you and your family; Five weeks of paid vacation; Parental leave