Professional Services Domain Lead

The Professional Services Domain Lead is a senior PS leader with end-to-end accountability for performance, commercial execution, and delivery quality within their domain. The Domain Lead is the authoritative voice on how Keyloop's domain products are scoped, sold, delivered, and continuously improved. They work alongside Regional Delivery Managers to drive consistent execution, and with Product, Engineering, and Sales to ensure the domain portfolio is commercially compelling, operationally fit for purpose, and delivered with repeatability at scale. Operating globally and cross-functionally, this role drives the domain's PS execution, ensuring a tight interlock with all functions within the domain to execute on the domain's mission, whilst driving and adopting the core PS standards in delivery excellence.

Responsibilities

Own the commercial performance of the domain across all regions — revenue, margin, utilisation, and time to value; Drive domain pipeline in partnership with Sales and Account Management; contribute to scoping, commercial positioning, and SOW governance; Lead domain performance reviews; hold a clear view of in-flight delivery risk, forecast accuracy, and margin; Identify and pursue growth opportunities within the domain — upsell, expansion, and new use cases; Ensure PS days within Keyloop Traction programmes and Customer Success Plans are correctly scoped, tracked, and delivered; Drive the commercial performance of the domain's Keyloop product portfolio; Own the PS delivery proposition for the Keyloop products within the domain; Partner with Product and Engineering to ensure Keyloop Fusion platform products are implementation-ready; Define and own delivery methodology, reference configurations, and reusable solution components; Ensure domain delivery is outcome-validated, not just task-completed; Act as escalation point for complex, early adopter, and at-risk engagements; Champion customer outcomes, adoption and success; Build and maintain a domain centre of excellence; Lead automation, digitisation and continuous improvement within domain delivery

Requirements

Senior leadership experience in Professional Services within a SaaS or enterprise software environment; Demonstrable commercial acumen: experienced in revenue management, margin accountability, scoping, and contributing to the sales cycle; Deep domain expertise within the relevant Keyloop product area — able to operate as the authoritative voice on implementation approach, configuration, and customer outcomes; Proven ability to drive delivery consistency across geographically distributed teams; Strong cross-functional influencing skills: able to work effectively with Product, Engineering, Sales, and CS without direct authority; Experience operating in or contributing to hub or centre-based delivery models; Data-driven: uses performance insight to manage, improve, and hold teams to account; 10+ years in PS, consulting, or technical leadership roles within a SaaS or enterprise software environment

Nice to have

Knowledge of the automotive dealer or vehicle retail industry; Experience with productised PS frameworks and tiered onboarding models; Familiarity with delivery automation tooling and digitised project delivery workflows; Experience with the Keyloop Fusion platform, Fusion products, or Keyloop DMS solutions; Relevant postgraduate qualification desirable; PRINCE2, PMP/PMI or equivalent desirable; SaaS or domain-specific accreditation an advantage

Benefits

Collaborate and learn from industry experts from all over the globe; Work with game-changing products and services; Training and support to try new things, adapt to quick changes and explore different paths; Inclusive work environment respecting all dimensions of diversity; Pay based on performance; Investment in development; Culture fostering support and unbridled collaboration; AI tools to boost creativity and productivity