Professional Services Engineer

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Responsibilities

Analyse and benchmark customer datasets to drive actionable insights and identify automation opportunities for ongoing operations; Maintain healthy operations of customer's Nexthink instance, including product upgrades, console management, and adherence to Service Levels; Analyse customer needs, goals, and strategic plans to advise optimal use of Nexthink and support their digital transformation initiatives; Provide technical expertise on end-user computing issues and enterprise solutions, with particular experience in transformation projects (e.g. Win11, O365); Build and customise content based on customer requirements, collaborating with specialised teams for advanced implementations and integration with existing solutions; Integrate Nexthink insights into customer internal processes and work collaboratively with product and technical teams to drive feature innovation; Stay current on product development and releases to support the above activities; This position requires 10% travel to headquarters for training purposes

Requirements

Minimum 3-5 years of experience in technical consulting, analytics, and automation; Demonstrated expertise in data analysis, driving actionable insights, and identifying automation opportunities; Extensive technical knowledge of end-user computing and IT operations; Proven experience with transformation projects (e.g., Windows 11, Office 365); Business-level proficiency in English

Nice to have

Bachelor's degree in Computer Science or Computer Engineering; Strong cross-functional collaboration skills with product and technical teams