Program Analyst

AECOM is seeking an experienced Program Analyst to support our team in Detroit, Michigan. The Program Analyst partners with Information Technology and Finance, Customer Service, and Operations business units to plan, track, and deliver technology initiatives with minimal direction and supervision. This role combines systems and applications expertise with business analysis, process improvement, project coordination, compliance, financial tracking, and document management. The Program Analyst works directly with customers and stakeholders to define business requirements, improve existing systems and workflows, support project management systems, and maintain the accuracy and integrity of business and project data throughout the lifecycle. Sponsorship is not available now or in the future for this role. Relocation assistance is not available. All newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.

Responsibilities

Partner with business units and IT teams to define business requirements, application goals, functional requirements, and technical specifications; Support the configuration, enhancement, upgrade, deployment, integration, and maintenance of applications and systems; Support Project Managers with software rollouts, project scope, schedules, task estimates, deliverables, and project tracking; Analyze business processes and workflows, identify improvement opportunities, and perform fit-gap, cost-benefit, and ROI analyses; Serve as a liaison between software vendors, end users, IT staff, and business stakeholders; Coordinate application testing, including User Acceptance Testing (UAT), and provide end-user training; Support application design, configuration, databases, web services, and other technology solutions as needed; Develop and maintain financial performance reports, project schedules, funding information, and workflows for Capital Improvement Program (CIP) projects, including use of e-Builder; Maintain electronic document management systems and support document control, SOPs, and process documentation; Collect and analyze program and project data and prepare technical and management reports; Identify risks and dependencies across applications, systems, and business processes and communicate impacts and potential solutions; Support capacity, security, data, systems maintenance, and performance management for assigned systems; Research and evaluate new or improved business and technology practices

Requirements

Bachelor's degree and 4+ years of related experience, or demonstrated equivalency of experience and/or education

Nice to have

Experience supporting applications, systems, technology projects, business analysis, or program/project coordination; Experience gathering and translating business requirements into functional requirements and technical specifications; Experience working with business users, IT teams, vendors, and other stakeholders; Strong written and verbal communication skills; Ability to organize and coordinate technology tasks and projects with minimal direction and supervision

Benefits

Medical, dental, vision, life, AD&D, and disability benefits; Paid time off; Leaves of absence; Voluntary benefits; Perks; Flexible work options; Well-being resources; Employee assistance program; Business travel insurance; Service recognition awards; Retirement savings plan; Employee stock purchase plan; Training and development programs