Program Coordinator, Provider Operations, Full-time, Days

Northwestern Medicine has an exciting opportunity for a Program Coordinator to work in our Provider Operations department. The Program Coordinator will support process improvement and project management efforts related to the NMG and RMG employed and contracted physician, advanced practice provider (APP), and allied health provider (AHP) onboarding and provider lifecycles. The Program Coordinator will use meeting facilitation, data analysis, change management, project planning and other skills in advancing these efforts. Other responsibilities include providing administrative support to the Provider Operations Director and Managers. Schedule: M-F, days. Hybrid: minimum 2 days / week in office.

Responsibilities

Support local operations leaders as a subject matter expert on provider onboarding and offboarding; Serve as an educator and internal consultant to operations leaders; Maintain resources and websites; Utilize Excel to maintain a provider onboarding dashboard reflecting accurate statuses; Assist manager with monthly New Provider Orientation, including facilitating sessions; Collaborate with system function teams for smooth onboarding or offboarding of providers; Support process improvement and project management efforts related to physician, APP, and AHP onboarding and provider lifecycles; Assist in preparing reports by collecting, analyzing and summarizing data trends; Act as a change agent supporting project teams through process improvement initiatives; Evaluate the provider onboarding process and make recommendations for improvements; Coordinate the New Physician Orientation Program, including administrative details, registration, onsite materials and follow-up; Collaborate with leadership to keep onboarding resources updated, including forms, websites and department materials; Perform administrative support functions for the Provider Operations Director and Managers; Participate in system-wide training efforts on improvement methods; Perform other duties as assigned

Requirements

Bachelor's degree OR 4 years of directly relevant experience (i.e. project management, healthcare, or professional office environment) in lieu of degree; Strong knowledge of Microsoft Office package; Highly organized, able to manage multiple priorities and think independently; Strong orientation to deadline and detail; Strong interpersonal skills and high-quality customer service skills

Nice to have

Onboarding experience/exposure; Healthcare experience and/or recruiting experience; Database management experience; Direct physician contact experience

Benefits

Tuition reimbursement; Loan forgiveness; 401(k) matching; Lifecycle benefits; Wide range of benefits supporting physical, emotional, and financial well-being; Protection for unexpected life events