Program Director - Copay

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions across the healthcare value chain. As a Director, you will join the team to help eliminate barriers for patients, increase their access to medications, and help them receive lifesaving treatments. The Director leads a team of program managers within the Client Services Department with the objective of delivering exceptional service to Valeris' pharmaceutical manufacturer customers. The Director is responsible for driving the account strategy for assigned customers, serving as the first point of escalation for customers and internal conflicts, and maintaining operational oversight of programs to ensure services and solutions are delivered successfully and meet client expectations.

Responsibilities

Lead, develop, and train a team of program managers in delivering exceptional customer service to Valeris' customers; Utilize Valeris' leadership competencies as the driving force behind the team's success; Teach, coach, and mentor program managers as their primary trainer upon hire and on an ongoing basis; Conduct regular one-on-one meetings with direct reports; Position self as a senior Valeris resource for assigned customers; Serve as the first point of escalation for customer issues; inform manager (VP, Client Services) of customer escalations; Breakdown barriers that prevent program managers from being able to operate effectively; Manage internal issues or conflicts as the first point of escalation; resolve all issues peer-to-peer at the lowest possible level; Review all scoping requests, pricing, and SOWs for accuracy prior to delivery to customers; Drive contract renewal process to ensure contracts are signed prior to expiration dates of programs; Review all significant client deliverables (e.g., QBR slides, etc.) prior to delivering to customers; Maintain oversight of program scope, budgets, and spend and ensure amendments or change orders are executed, as appropriate; Work with program manager and sales team to expand current business and identify upsell opportunities; Maximize customer retention and mitigate revenue loss by driving account strategy and operational excellence for all assigned customers; Ensure no business loss due to personal negligence, mismanagement, or execution-related issues by client services team; Display Valeris commitment by reaching out periodically to clients to gauge their satisfaction both with the assigned program manager and the program; Develop best practices, routines, and tools for program management; Provide mentorship to Program Managers where needed; Build and maintain strong operational relationships with other Valeris departments; On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data; Ensure all SOPs are followed with consistency; Conduct miscellaneous tasks or projects as assigned

Requirements

Bachelor's degree or higher; 7+ years of related professional experience, including leading Individual Contributors; Advanced skills in Microsoft Office and Visio; Financial management skills including knowledge of invoicing, accounts receivable, budget development/tracking; Strong data analysis and analytical background; Demonstrated record of leadership, management of personnel, and potential for further growth (either with Valeris or in previous roles); Program management skills and experience; Highly organized and detail-oriented; Ability to multitask and prioritize client issues; Excellent verbal and written communication and interpersonal skills; Strong business acumen

Nice to have

Internal candidates with Program Management skills are encouraged to apply; Flexibility to travel as needed is preferred; Ability to type at least 35 words per minute with 97% accuracy is preferred

Benefits

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs; Telehealth and Employee Assistance Program (EAP) services; Company match on Health Savings Account contributions; Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000; Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability; 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting; Paid Time Off (PTO) and Sick Leave; Nine paid holidays plus two floating holidays; Opportunities for advancement; Challenging, stimulating work environment