Program Documentation and Learning Coordinator

The Partner Operations and Support team at Khan Academy India sits at the intersection of various state teams, constantly receiving a wealth of valuable, on-the-ground information, ranging from local best practices to powerful testimonials from students, teachers, principals, and government officials. Currently, much of this qualitative data sits with the respective state program teams, and we risk losing these valuable insights over time. We are looking for a Program Documentation and Learning Coordinator to streamline our knowledge management. In this role, you will act as our internal knowledge hub, synthesizing qualitative insights into structured, easily accessible repositories. You will ensure that when our team prepares for a critical stakeholder meeting (such as with state leadership), we have the necessary best practices and success stories well organized and easy to use. Furthermore, you will champion the dissemination of this knowledge across the team and proactively identify gaps in our current understanding to help us continuously improve.

Responsibilities

Collate and maintain a structured repository of best practices, key initiatives, and implementation challenges across programmes; Build, organize, and maintain a highly intuitive knowledge repository, categorizing information into meaningful buckets; Disseminate key learnings to the wider team and translate synthesized data into engaging written communications, presentation decks, and active contributions during weekly team meetings; Critically evaluate collected information to identify missing pieces or blind spots, communicate gaps to relevant state teams, and create necessary resources to bridge them

Requirements

Minimum 2 years of relevant experience in program coordination, knowledge management, or qualitative research; Strong information synthesizing capabilities with proven ability to sift through large amounts of unstructured, qualitative information, connect the dots, and distill it into clear, meaningful themes and actionable insights; Outstanding written and verbal communication skills; Ability to tailor messages for executive emails, presentation decks, and cross-functional meetings; Problem solving aptitude with critical thinking skills to spot missing information and initiative to ask questions; Natural affinity for creating systems and structure; Proficiency in MS Office and G-Suite; A willingness to roll up your sleeves and help the team get work done; A passion for education and a desire to change the world

Nice to have

Experience in the Indian education sector is an added advantage

Benefits

Competitive salaries; Remote-friendly workplace; Flexible schedules; Health and wellness benefits; Professional development focus; Paid time off and parental leave