Program Manager, Applications Development & Management

This role is responsible for analyzing, defining, and optimizing business process methods and practices to ensure alignment with organizational goals. It involves evaluating current processes, implementing improvements, supporting strategic initiatives, and partnering with stakeholders across the business. The position applies quantitative analysis, industry research, and best-practice methodologies to deliver effective process and technology solutions.

Responsibilities

Serve as primary contact and technical advisor to executives and key stakeholders; Develop and maintain strong client relationships through proactive communication and exceptional service delivery; Understand business requirements deeply and translate them into technical solutions that drive measurable business value; Present complex technical concepts to non-technical audiences in clear, compelling ways; Manage account growth by identifying upsell opportunities and ensuring client satisfaction and retention; Oversee project execution from kickoff through delivery, managing timelines, budgets, and resources; Establish quality standards and implement comprehensive QA processes across all deliverables, including AEM content and personalization testing; Manage technical risks and identify mitigation strategies before they impact project timelines; Drive continuous improvement by analyzing project retrospectives and implementing lessons learned; Design and implement robust, scalable web solutions using modern development practices, AWS infrastructure, and Adobe Experience Cloud technologies; Architect AI-driven solutions that leverage machine learning and AI technologies to solve complex business problems; Lead solution design from conception through implementation, ensuring alignment with client objectives and technical best practices; Evaluate and recommend technology stacks, tools, and platforms that maximize efficiency and ROI; Guide technical decisions regarding browser compatibility, database selection, framework choice, protocol implementation, and Adobe Experience Cloud integration; Design and optimize digital experiences using Adobe AEM, ensuring content management best practices and scalability; Architect and oversee Adobe AEM implementations, customizations, and integrations; Manage Adobe Experience Cloud integrations with AWS and third-party systems; Mentor teams on AEM best practices, component development, and template architecture; Mentor and guide development teams in best practices and emerging technologies, including AEM development; Collaborate with cross-functional teams including developers, designers, QA engineers, product managers, and marketing operations; Champion innovation and stay current with industry trends, particularly in AI, cloud technologies, and Adobe Experience Cloud

Requirements

Bachelor's degree or equivalent professional experience; 10+ years of experience in the IT field spanning across web development, solution architecture, AWS, AI, project management, QA, client service, and Adobe Experience Cloud (particularly AEM, Analytics, and Target); Strong proficiency in business requirements documentation, process flows, reporting, and presentations; Excellent written and verbal communication skills, with demonstrated leadership in projects and teams; P&L responsibility or business development experience

Nice to have

Technical or project management certifications are a plus

Benefits

comprehensive medical/dental coverage; generous PTO; education assistance; annual merit increase eligibility