Program Manager - Indiana

We have a simple mission - save lives through making healthcare safer. With growth both domestically and internationally, it's time Daniels Health added an energetic Program Manager to our fast paced and dynamic team in Indianapolis.

Responsibilities

Supporting the development and execution of customer account strategies that align with defined key business metrics, including client retention, revenue growth, cost savings and profitability; Partnering with the Account Managers and Field Service to ensure service meets requirements; Becoming the customer's advocate internally to ensure we are meeting our metrics to help them with their safety, sustainability, efficiency and compliance; Educating clinical staff on our products and services related to safety, sustainability, efficiency and compliance; Conducting routine audits related to our contract's KPI's; Consultative business reviews after analyzing their metrics and goals; On-going customer meetings to communicate best practices, business results and successes; Internally collaborating and teaching different teams including operations, sales, logistics and finance; Helping with any installs and implementations with new customers or any additions to current offerings

Requirements

Experience managing accounts; Strong relationship building skills; Customer service minded; Ability to work independently without direct supervision; Experience with CRM systems such as Salesforce.com

Nice to have

Healthcare industry experience (strongly preferred)