Program Manager

The Program Manager will be responsible for the strategic planning, execution, and overall success of customer enterprise infrastructure initiatives. In this role, you will lead and mentor a high-performing, multi-domain engineering team consisting of Project Managers, Network Architects, Zero-Trust Subject Matter Experts, Network Engineers, Cloud Engineers, and Video Teleconferencing (VTC) Engineers and the provision of exceptional customer service. The Program Manager (PM) is responsible for overseeing all aspects of successful delivery of task order requirements, deliverables, work products, program financial health and ensuring a high-quality customer experience for Agile Defense’s DHS customer. The Program Manager will serve as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR). The Program Manager owns cost, schedule, and performance, drives risk management and contract compliance, and ensures seamless coordination among stakeholders, subcontractors, and cross-functional engineering teams.

Responsibilities

Strategic planning, execution, and overall success of customer enterprise infrastructure initiatives; Leading and mentoring a high-performing, multi-domain engineering team consisting of Project Managers, Network Architects, Zero-Trust Subject Matter Experts, Network Engineers, Cloud Engineers, and Video Teleconferencing (VTC) Engineers; Overseeing all aspects of successful delivery of task order requirements, deliverables, work products, program financial health and ensuring a high-quality customer experience for Agile Defense’s DHS customer; Serving as the Contractor’s Point of Contact (POC) for the Contracting Officer’s Representative (COR); Owning cost, schedule, and performance; Driving risk management and contract compliance; Ensuring seamless coordination among stakeholders, subcontractors, and cross-functional engineering teams; Key Performance Indicator tracking and metrics reporting; Quality control, to include developing a Quality Control Plan (QCP) to ensure the performance standards met; Risk management; Complex invoicing; Staffing; Sub-contractor management; Managing, documenting and communicating on-schedule, being part of a rotational on-call schedule, and serving as final point of escalation on an on-call schedule; Reporting to include Weekly Status Reports (WSRs) and articles on significant accomplishments answering the so what.

Requirements

Secret clearance, must have clearance to start; PMP & ITIL V3 (or V4) certification; Bachelor’s degree in management information systems, Computer Science, Engineering, or a related technical field, or five years of experience in a technical field with a bachelor’s degree in another field, or eight years of experience without a bachelor’s degree; Minimum of seven (7) years of verifiable management experience in organizing, directing, and managing contract operation support functions, managing time and materials or firm and multiple complex and inter-related projects for a large, complex Federal agency; Minimum of five (5) years of verifiable experience in networking, mobility, cloud and information technology as well as Agile and Scrum methodologies; Leads a team of Project Managers through all program phases including concept, development, implementation, evaluation and closeout; ensures successful integration of all program segments and services; Develops and provides input to the Integrated Master Schedule (IMS) for program control, status monitoring, and reporting purposes to identify program milestones, major tasks, efforts, dependencies, risks, resources, and activities across prime and subcontractor efforts; Plans and leads formal reviews and produces meeting minutes including Weekly Status Reports, Program Management Reviews, and Integrated Baseline Reviews; Supports documentation of all business and workflow processes in this area; Acts as a subject-matter expert to multiple tasks and/or programs; Supports new Agile Defense engagements as transitional program or operations lead; Provides writing support in support of corporate response to RFI/RFPs/RFQs from various customers.

Nice to have

Network, Cloud and SAFE Agile Certifications are highly desired; Previous experience supporting DHS and CBP highly desired