Program Manager, Partnerships

The Partnerships department at Braze operates in a fast-paced environment with a lean team. This role operates across the entire department rather than within a single partner segment, owning key priorities arising from major events, cross-functional initiatives, and urgent executive inquiries. The role establishes clear workstream visibility, manages high-priority ad-hoc projects, and builds repeatable processes. The program manager owns delivery and clarity but not the content or decisions, which remain with pillar leads and leadership. Braze is a customer engagement platform headquartered in New York with offices in Austin and other cities.

Responsibilities

Maintain one view of cross-departmental initiatives (owners, status, dependencies and risks) with Jira as the source of truth, running regular check-ins and raising concerns early; Take ad-hoc and flagship projects from brief to delivery, including agreeing scope and owners, building the plan, chasing dependencies, managing the timeline and running follow-up; Support the Partnerships contribution to company moments such as SKO and Forge Partner Day, including narrative and theme, briefing speakers, gathering content from pillar leads and coordinating with Marketing and Events; Drive cross-functional initiatives that need a single owner for delivery, clarifying who does what and closing work out properly; Support the department's operating rhythm, including OKRs, monthly and quarterly business reviews, quarterly narratives and monthly All Hands, building trackers and templates, preparing pre-reads and helping run sessions; Support the cadence of department updates and the PR-FAQ tracker for major launches; Support the SVP, Partnerships and Partner Operations team with annual planning and tracking follow-up actions from the employee engagement survey in Culture Amp; If the acquisition of Braze by Salesforce completes, help plan and track bringing the Braze partner program in line with the broader Salesforce partner program and ecosystem

Requirements

5-8 years in program management, project management or strategy and operations roles at a B2B SaaS or technology company, ideally supporting a go-to-market, partnerships or alliances team; Has driven cross-functional programs from brief to delivery with several stakeholders and senior people, and has run events or company moments with speakers, content and a tight timeline; Has built visibility across a portfolio of workstreams, using trackers, status reporting and tools such as Jira, and knows how to keep them honest without making them a burden; A strong writer and storyteller, able to turn updates and numbers into something leaders grasp quickly; Skilled at facilitation: runs meetings with senior people, keeps them to time, and leaves with clear actions and owners; Data-driven, comfortable building trackers and spotting when numbers don't add up; Highly organised, able to manage many deadlines and very different kinds of work at once without losing detail; Happy to build process from nothing, and pragmatic about keeping it light enough to survive a busy quarter; Comfortable with the tools that run a department, such as Google Workspace, Slack, Jira and Confluence

Benefits

Competitive compensation that may include equity; Retirement and Employee Stock Purchase Plans; Flexible paid time off; Comprehensive benefit plans covering medical, dental, vision, life, and disability; Family services that include fertility benefits and equal paid parental leave; Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend; A curated in-office employee experience, designed to foster community, team connections, and innovation; Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching; Employee Resource Groups that provide supportive communities within Braze; Collaborative, transparent, and fun culture recognized as a Great Place to Work®; Restricted stock units (RSUs) equity grants as part of the Total Rewards package for this role (United States)