Program Specialist II

The Program Specialist II serves as a strategic partner to client hiring managers and staffing vendors, providing advanced consultative support throughout the contingent labor lifecycle. This role expands on the Program Specialist I responsibilities by proactively identifying process improvements, mentoring junior team members, and driving supplier performance. The Program Specialist II is expected to manage more complex requisitions and provide data-driven insights to enhance client satisfaction and operational efficiency. Candidates must be able to work in a hybrid capacity from one of our office locations in Troy, MI, or Tempe, AZ.

Responsibilities

Lead requisition intake sessions with hiring managers, offering consultative guidance on market trends, rate benchmarking, and talent availability; Anticipate client needs and proactively recommend sourcing strategies; Build long-term relationships with key client stakeholders; Analyze requisition and fulfillment data to identify trends and recommend process improvements; Develop and deliver customized reports and dashboards for clients and internal stakeholders; Ensure compliance with client-specific policies and procedures; Evaluate supplier performance using KPIs and recommend corrective actions or recognition; Lead quarterly business reviews with suppliers; Oversee complex worker assignment changes and ensure data integrity across systems; Provide guidance and support to Program Specialist I team members; Share best practices and contribute to training initiatives

Requirements

Bachelor's degree preferred; 3-5 years of experience in contingent workforce programs or staffing industry; Proven ability to manage complex client relationships and requisitions; Advanced Excel and reporting skills; Experience with VMS tools and CRM systems; Strong presentation and stakeholder management skills

Benefits

Medical, dental & vision; Hospital plans; 401(k) Retirement Plan with pre-tax and Roth post-tax contributions; Life Insurance (Company paid Basic Life and AD&D, voluntary Life & AD&D for employee and dependents); Company paid short and long-term disability; Health & Dependent Care Spending Accounts (HSA & DCFSA); Employee Assistance Program; Tuition Assistance; Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)