Programme Executive (CCPS)

The Program Executive provides operational, compliance, and data support to the programmes, including Casework, Groupwork, Community Work, Supervision, and Research. The role involves intake and enquiry management, programme planning, process improvement, and support for service group initiatives. The Program Executive also contributes to compliance with FSC standards and ensures data-driven insights inform programme operations and service delivery.

Responsibilities

Data analysis support to key FSC programmes, activities and events (Casework, Groupwork, Community Work, Supervision, Research); Support compliance with key FSC required standards and processes (SSR, Accreditation etc); Undertake intake and enquiry role duties as part of 50% of job scope; Provide solutioning to FSC process improvement areas identified by FSC management or key practice personnel; Provide support to service group level initiatives involving data analysis and process improvement; Attend to client walk-ins and stakeholder referrals for FSC intervention; Undertake FSC enquiry and intake process to ascertain service fit and service need; Undertake professional social work documentation of intake calls or sessions; Work in a programme team to undertake programme planning and operations; Follow up closely on ongoing tasks and directions of programme running

Requirements

Strong inclination towards big data management and data analysis; Ability to draw links between practice seen and data analyzed; Ability to present complex data to stakeholders (internal and external) at different levels of understanding; Strong inclination towards problem solving and process improvement; Ability to work well with individuals and in teams, at management and line staff levels; Well versed in or potential to undertake change management; Ability to work in a complex environment with multiple stakeholders and perspectives; Proficient in Word, Excel and data presentation tools and platforms; Ability to multitask across various FSC programmes with accuracy, timeliness and meticulousness; Interest, capacity and compassion to work with FSC clientele and their issues; Emotional maturity and capacity to manage FSC clientele and the nature of the work; Strong ability to learn on the job and transfer learnings across contexts; Diploma in Social Work or equivalent; At least 1-2 years of relevant working experience