Project Coordinator

Our Project Coordinator serves as the central point of coordination for home service requests, owning each project from initial intake through completion. This role goes beyond traditional support. You will be responsible for triaging requests, defining scope, evaluating vendor options, and driving execution across multiple concurrent projects. You’ll work closely with homeowners, vendors, and internal teams to ensure work is clearly scoped, competitively priced, and completed efficiently. This role is ideal for someone who is highly organized, solution-oriented, and thrives in a fast-paced environment where ownership, coordination, and follow-through are critical.

Responsibilities

Triage incoming homeowner requests and translate them into clearly defined scopes of work; Identify missing details, risks, and appropriate service paths early in the process; Manage multiple active requests simultaneously; Coordinate scheduling, sequencing, and execution across vendors and internal teams; Source and evaluate vendors based on scope, availability, quality, and cost; Compare estimates and proposals to identify the best value for homeowners; Provide clear recommendations that balance pricing, timeline, and quality; Negotiate pricing, scope clarity, and timelines with vendors where appropriate; Ensure all work is properly scoped before scheduling; Actively manage projects throughout execution; Proactively identify and resolve blockers, delays, or scope changes; Maintain accountability across vendors to ensure high-quality outcomes; Ensure projects are completed fully and accurately before close-out; Serve as the primary point of contact for homeowners throughout each project; Set clear expectations around scope, pricing, and timelines; Provide proactive updates and ensure homeowners feel informed and confident; Navigate complex or sensitive situations with clarity and professionalism

Requirements

2–5 years of experience in coordination, operations, property management, or hospitality; Highly organized and comfortable managing multiple workstreams at once; Strong problem-solving skills; Confident working with vendors, comparing options, and making recommendations; Clear communication across phone, chat, and written channels; Strong follow-through; Enjoy building and improving processes in fast-moving environments; Take ownership and approach decisions with a long-term, company-first mindset; Able to work approximately 40 hours per week, Monday through Friday, with variable shifts between 7 AM–3 PM PT and 11 AM–7 PM PT; Available to participate in a rotating weekend coverage schedule