Project General Manager, Strategic Shuttle Programs

CharterUP is seeking a Project General Manager to lead complex, large-scale shuttle programs, such as workforce transportation for data centers and major construction projects. As the primary operational lead onsite, you'll own the program end to end, from launch and daily execution to client relationships, transportation partner performance, reporting, and continuous improvement. Working across clients, transportation partners, and internal teams, you'll ensure safe, reliable service and deliver on program commitments. Success requires strong operational leadership, the ability to manage across organizational boundaries, and a hands-on approach to resolving issues and driving results.

Responsibilities

Own daily shuttle program execution, including route readiness, vehicle coverage, staging, passenger loading, and shift coordination; Validate transportation partners' staffing, fleet readiness, dispatch coverage, and contingency plans; Lead service recovery during delays, missed trips, vehicle breakdowns, staffing shortages, and unexpected demand; Develop and maintain operating procedures, escalation protocols, site instructions, and business continuity plans; Lead assigned CharterUP site personnel and establish clear responsibilities and shift handoffs; Serve as CharterUP's primary on-site operational contact and build trusted relationships with client stakeholders; Lead regular operational meetings, presenting performance, corrective actions, and improvement recommendations; Manage transportation partner relationships and performance, including daily check-ins, KPI reviews, and corrective actions; Track service hours, vehicle utilization, and trip completion; validate billing and flag discrepancies; Monitor transportation partner adherence to DOT, FMCSA, and state safety and labor compliance requirements; Lead onsite coordination of operational and safety incidents and ensure required internal and external reporting; Deliver daily program reports and maintain a centralized program performance dashboard

Requirements

Three or more years of operations experience, including on-site leadership of a shuttle, transit, airport, campus, workforce transportation, or comparable field program; Experience serving as the primary point of contact for a client on a live project and resolving service issues directly; Experience coordinating third-party transportation providers or subcontractors at a job site and enforcing service commitments; Strong working knowledge of dispatch, route planning, fleet readiness, staffing coverage, and transportation safety practices; Understanding of motorcoach and passenger carrier operations, including driver hours-of-service limits, and the confidence to push back on client requests that are not operationally sound; Ability to produce clear daily reporting and use operational data to improve service; Proficiency in Google Workspace, Microsoft Office, and/or project management tools; Highly self-directed, with demonstrated ability to independently establish operational structure, manage competing priorities, and drive accountability in a fast-paced environment; Strong communication, negotiation, and conflict-resolution skills; Ability to make sound decisions under pressure and coordinate multiple stakeholders during service disruptions; Willingness to work on-site 8-10 hours daily, with flexibility to support critical operating periods and escalations outside standard business hours; Experience implementing or managing operational technology platforms, including GPS tracking, ridership reporting, and performance dashboards

Nice to have

Passenger transportation experience strongly preferred; experience in trucking, construction logistics, or other large-scale field operations will be considered; Experience supporting data center, large-scale construction, or other complex job-site environments; Commercial Driver's License (CDL) or hands-on technical knowledge of vehicles and fleet inspection; Experience launching a new transportation program or site operation; Bachelor's degree preferred; equivalent relevant experience welcomed

Benefits

Flexible remote-first work model; Medical, dental, and vision insurance; Mental health support, virtual care, gym discounts, and family-building benefits; 100% of premiums covered for U.S. employees; 15 PTO days (increasing to 20 after 2 years) plus 8 paid holidays in the U.S.; Company-paid life, short-term, and long-term disability insurance where available; 401(k) plan in the U.S.; Referral rewards; Choice of Mac or PC plus monitor, keyboard, and mouse; Competitive base salary and performance-based bonus