Project Implementation Lead

The Project Implementation Lead is an expert-level practitioner who drives the successful delivery of large-scale and strategically significant Versaterm implementation projects. Working with a high degree of autonomy, this role provides project leadership across complex, multi-client or multi-phase engagements, applies state-of-the-art knowledge of public safety technology and implementation practices, and contributes meaningfully to Versaterm’s delivery strategy. The role may provide informal leadership within the implementation group.

Responsibilities

Lead and oversee the delivery of complex, large-scale, or high-priority Versaterm implementation projects end to end; Define implementation approaches, delivery frameworks, and client engagement strategies for advanced or non-standard deployments; Serve as the senior client relationship owner for flagship implementations, building executive-level partnerships and navigating complex stakeholder environments; Provide expert-level guidance on public safety software configuration, workflow design, and system integration; Identify and resolve the most complex implementation challenges, drawing on advanced technical and functional expertise; Drive the development of implementation standards, tools, and methodologies that elevate team-wide delivery quality; Mentor and coach senior and intermediate implementation staff, sharing knowledge and elevating team capabilities; Partner with Sales, Product, and executive leadership on strategic pre-sales pursuits, solution design, and organizational planning; Contribute to cross-functional strategy discussions and represent implementation expertise in organizational forums; Perform other related duties as assigned to support team objectives and overall organizational priorities

Requirements

Bachelor’s degree in Information Technology, Computer Science, Business, or a related field; 8-10+ years of experience in software implementation, including leadership of advanced, enterprise-scale, or multi-phase projects; Expert-level knowledge of the full implementation lifecycle, system configuration, and public safety or government technology environments; Proven ability to operate autonomously in ambiguous, high-stakes delivery environments and influence outcomes across functions; Exceptional communication, executive stakeholder management, and relationship-building skills; Track record of driving process improvement, methodology innovation, or delivery excellence initiatives; Ability to travel to client sites as required by project needs; Legal authorization to work in Canada; Ability to obtain and maintain a Reliability security clearance from the Government of Canada; Ability to meet additional security verification requirements imposed by specific customer contracts

Nice to have

Advanced degree; Experience with Police Records Management Systems (RMS), especially with Versaterm RMS

Benefits

Comprehensive benefits offering; Eligible for variable compensation such as incentive plans or discretionary performance bonuses (for some roles)