Project Manager - Italy

DiliTrust is the leading SaaS publisher in Europe, transforming legal departments worldwide with cutting-edge technology. The role is part of the CSM-Project (onboarding) team, acting as a central point between customer satisfaction, operational efficiency and adherence to timelines.

Responsibilities

Managing strategic projects ranging from 3 to 12 months (planning, resources, communication); Supporting customers through change management (expert consulting, change management, expectation management, customer education); Advising on application setup and configuration, with strong expertise in the product suite and internal tools; Training customers; Building and maintaining a trusted relationship with clients; Connecting technical experts with clients (customer data migration, interface implementation); Applying the agile project management methodology; Communicating with various stakeholders: client teams (business, IT, etc.) and DiliTrust teams (application support, R&D, etc.); Developing business expertise (corporate law, contract and litigation management, governance body management)

Requirements

3 to 5 years of experience in application project management with clients; Understanding of the challenges and context of SaaS implementations; Ability to lead a project team to success; Strong understanding of customer needs and expectations; Ability to take a step back and put challenges into perspective before proposing suitable solutions; Strong analytical skills to quickly identify bottlenecks and solve problems while keeping operational and business issues in mind; Native German speaker and fluent in English

Benefits

Remote work policy alternating between home and office; Certified 'Happy at Work' and 'Tech at Work' workplace since 2019