Project Manager

You will join our CSM-Project (Onboarding) team in the Philadelphia area. You'll be the strategic and operational backbone of our most complex customer deployments, managing the full journey from contract signature to go-live and beyond, typically running 5 to 8 projects concurrently.

Responsibilities

Manage 5 to 8 projects concurrently; Lead end-to-end project delivery on strategic implementations ranging from 3 to 12 months: scope, planning, resources, risk management, and stakeholder communication; Guide change management for legal and IT teams at enterprise clients, helping them transition confidently to new workflows and ways of working; Own the configuration and setup advisory for each customer: you'll develop deep product knowledge across our full suite to deliver the kind of tailored, hands-on implementation DiliTrust is known for; Run customer training sessions adapted to different user profiles (business, IT, executive) at each stage of the project; Be the face of DiliTrust during the implementation phase, laying the groundwork for a trusted, lasting partnership that continues well beyond go-live; Connect the right people at the right time: coordinate across R&D, Application Support, and data migration specialists to ensure smooth technical integrations on behalf of your clients; Apply an agile project management methodology, adapting your approach to each client's complexity and pace; Build business fluency in the legal domain (corporate governance, contract lifecycle management, litigation) to speak credibly with General Counsels, Legal Operations, and their teams; Travel to customer sites as needed to support key project milestones (up to 10-15% travel)

Requirements

Naturally takes ownership, earns trust quickly, and stays calm when projects get complex; 2+ years of experience managing SaaS or software implementation projects in a client-facing role; You've been in the room when things go sideways -- and you know how to keep stakeholders aligned and timelines intact; You speak both languages: comfortable talking strategy with a General Counsel and configurations with an IT architect; You ask the right questions before things become problems, and you bring solutions, not just status updates; You're intellectually curious about legal operations, governance, and the technology transforming them; You thrive in fast-moving, cross-functional environments and bring structure without bureaucracy

Nice to have

Bilingual or multilingual skills are a plus given our global client base

Benefits

Innovation: Be at the forefront of legal tech advancements; Global Impact: Collaborate with diverse teams across an international, multicultural environment; Career Growth: Grow and develop within the future unicorn of legal tech; Stimulating Culture: Experience a workplace recognized with the Happy at Work and Tech at Work labels every year since 2019