Project Manager

Expeditors is a global logistics company headquartered in Seattle, Washington, employing over 19,000 professionals across a worldwide network of over 350 locations. The role leads SAP EWM implementation and enhancement projects, coordinating system integration, testing, go-live readiness, hypercare, and operational process alignment. Location requirement: MUST BE LOCAL.

Responsibilities

Lead SAP EWM implementation and enhancement projects; Manage project scope, timelines, budgets, milestones, and resources; Coordinate system integration testing and user acceptance testing; Develop and manage go-live readiness plans; Lead hypercare and post-go-live stabilization; Identify project risks, dependencies, and resource constraints; Escalate issues that could affect implementation timelines or operational readiness; Coordinate integration between SAP EWM, SAP ECC or S/4HANA, Transportation Management, and external systems; Support integration with warehouse control systems, material flow systems, scanners, automation, and EDI; Translate warehouse and customer requirements into system solutions; Validate that proposed solutions support actual Distribution workflows; Coordinate configuration, testing, deployment, and operational validation; Ensure system transactions align with physical warehouse processes; Support new-site launches and network optimization initiatives; Develop structured SIT and UAT plans; Coordinate test scenarios and required test data; Assign testing responsibilities across operational and technical teams; Track defects, corrective actions, and retesting; Confirm operational readiness before system deployment; Coordinate cutover planning and go-live activities; Monitor system and operational performance during hypercare; Ensure unresolved issues have clear owners and target completion dates; Triage ongoing system and operational issues; Coordinate root-cause analysis and corrective actions; Maintain project risk, issue, and decision logs; Identify recurring system or process failures; Recommend system enhancements and process improvements; Support post-go-live optimization; Evaluate opportunities to improve accuracy, productivity, visibility, and system integrity; Develop project plans, process maps, SOPs, and operational work instructions; Create system training materials for warehouse and customer service teams; Coordinate end-user training before implementation; Document system requirements, testing outcomes, decisions, and process changes; Maintain version control for project and training documentation; Ensure the operation understands new processes before go-live; Support cross-training and knowledge transfer to operational teams; Serve as the primary project coordination point for EWM initiatives; Coordinate priorities among Expeditors Distribution, IT, warehouse operations, and external partners; Conduct regular project-status meetings; Provide timely updates regarding timelines, risks, testing, system defects, and readiness; Escalate decisions or resource needs requiring leadership support; Maintain clear accountability for deliverables and action items; Ensure operational concerns are represented during system design and implementation

Requirements

Knowledge of customer relationship management software programs; Inventory management, budgeting, and accounting knowledge; Knowledge of Expeditors company policies and procedures; Good understanding of Expeditors' products, services and systems; Strong market and competition knowledge; Effective interpersonal skills, including listening, comprehension and clear communication; Good Microsoft Office skills (Excel, Word etc.); Direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing; Communication skills to establish effective working relationships; Self-reflecting and open to feedback; Initiative and ability to work autonomously; Role model of integrity and pride for all employees; Proven leadership attitude and background; Meet company standards of 52 hours training per year, including management/leadership training as needed; Strong understanding of software development principles; Experience with automation platforms such as Power Automate; Experience with Microsoft Copilot and M365 technologies; Familiarity with data structures, APIs, integrations, and system architecture; Basic understanding of AI, machine learning, LLMs, and prompt engineering; Ability to troubleshoot technical issues independently; Strong analytical and problem-solving abilities; Ability to understand complex operational processes; Experience translating business requirements into technical solutions; Excellent communication and stakeholder management skills

Nice to have

Experience developing automations, applications, or digital solutions; Experience leading cross-functional projects; Experience working in operations, logistics, finance, or enterprise shared services environments; Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies

Benefits

Bonus eligibility; Paid vacation (first year prorated, then 15 days); 10 holidays; 2 flexible days; Paid sick time (1 hour per 30 hours paid); 401(k) retirement savings plan with employer match; Employee Stock Purchase Plan (ESPP); Medical, prescription drug, dental & vision coverage; Health Savings Account (HSA); Life and disability insurance; Paid parental leave (additional eligibility criteria); Dependent Care Flexible Spending Account (DC FSA); Commuter benefit; Employee Assistance Program (EAP); Learning & Development program; Educational assistance and reimbursement