Projects & Operations Coordinator

Are you a proactive, highly organised operations professional with a great eye for detail and a passion for delivering exceptional service? We are Pegasus Homes Ltd, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living for the over 60's. Our current portfolio has some 1100 homes across 40 communities and our developments are beautifully designed offering stunning community living. As our Projects & Operations Coordinator, you will play a pivotal role within our Central Operations Team. Working closely with the Projects & Mobilisation Manager, you’ll drive property management compliance, maintenance coordination, central communications, and major operational projects across our communities. From day-to-day operations and contractor processes to supporting new development mobilisations and Section 20 major works, this is a fast-paced, varied role where no two days are the same.

Responsibilities

Drive property management compliance, maintenance coordination, central communications, and major operational projects across communities; Keep core maintenance, compliance, and CRM databases meticulous and up to date using platforms like Fixflo, Qube, and Salesforce; Triage daily incoming queries, raise purchase orders, schedule contractor deliveries, and organise statutory compliance inspections; Act as central supportive point of contact for local site teams, resident requests, fob/pendant stock management, and heat network regulations; Collate weekly KPI performance reports, handle insurance claim administration, assist with new starter/leaver processes, and manage central document templates; Assist with property mobilisations, major works administration, and cross-departmental process improvements

Requirements

Previous administrative experience in an operations, facilities, or property management role; Proficient with Google Workspace (Gmail, Docs, Sheets) and presentation tools; Exceptional attention to detail; Strong time-management skills; Proactive, problem-solving mindset; Outstanding written and verbal communication skills; Patience, empathy, and ability to be firm but polite; GCSE Maths & English (or equivalent); Right to work in the UK

Nice to have

Multi-site experience preferred; Experience with property management systems (Fixflo, Qube, Salesforce) is a strong plus

Benefits

Enhanced benefits package; Contributory pension with enhanced employer input; Life Assurance; Company Discounts Portal; Refer-a-Friend scheme; Enhanced annual leave with holiday buying scheme; Two paid volunteering days per year; Comprehensive Employee Assistance Programme; Health Cash Plan; 24/7 Virtual GP access; Discounted gym memberships; Free onsite staff parking at Winchester office