Property Manager

The Property Manager is responsible for leading the overall operation and profitability of a student housing property. This position will provide leadership, guidance, coaching and development to high-performing teams in order to provide a world-class customer experience. As the onsite leader and decision maker, the Property Manager will be responsible for successfully maximizing property income, occupancy and NOI. The ideal candidate will be a financially savvy leader with strong industry knowledge and the ability to implement creative leasing strategies that will contribute to the property's success.

Responsibilities

Manage high quality on-site staff through implementation of effective recruitment, training, coaching and development programs; Effectively perform and document appropriate associate evaluations including performance reviews, corrective action reviews, and termination paperwork; Direct entire Turn process per Company policies and procedures; Liaise with contractors working in or around the property; Consult regularly and provide information to residents and other key stakeholders on building contracts or refurbishment programs; Review tenancy documentation for accuracy; Manage on site Health & Safety developing and implementing program initiatives reporting and acting on Health and Safety issues in collaboration with the JHSC; Comply and enforce obligations under Employment Related legislation and regulations; Ensure on-site weekend coverage by maintenance staff, in addition to after-hours and weekend coverage by leasing staff during key leasing periods; Accurately complete required reports as outlined in the Peak policies and procedures as well as additional reports requested by owner and/or supervisors; Perform apartment inspections monthly as well as prior to move in and at move out; Manage property risk effectively by communicating incidents and potential liabilities; Effectively maintain product knowledge of property and competitors through consistent evaluation of market conditions and trends; Ensure leasing staff develops similar knowledge; Effectively show, lease, and move in prospective residents; Direct efforts to implement sales and marketing plans which effectively maximize rental income and budgeted occupancy; Achieve the highest possible net operating income through implementation of effective cost control and revenue improvement programs; Develop yearly operating budgets/forecasts; Accurately prepare and convey all operational and financial data to the Regional Manager; Monitor the timely receipt and reconciliation of rent collections and ensure landlord / resident statutes are followed; Oversee the preparation and issuing of N4 Notices to non-paying residents; Oversee the provision of a world class customer experience; Manage retention and service request follow-up programs; Monitor service request turnaround and ensure the responsiveness of the maintenance staff

Requirements

High school diploma or equivalent; Four (4) + years' experience in property management; Proven ability to perform in all areas of property management including people management, financial reporting, problem-solving, sales, maintenance and customer relations; Communication skills that foster an environment of connection and belonging, teamwork and productivity; Familiarity with the Landlord and Tenant Board and Residential Tenancy Act; Ability to analyze and evaluate monthly financial statements and develop yearly operating budgets/forecasts; Excellent verbal and written communication skills; Working knowledge of Property Management software

Nice to have

Financially savvy leader with strong industry knowledge; Ability to implement creative leasing strategies; Two (2) years campus student housing management experience preferred; Working knowledge of Entrata

Benefits

Competitive vacation plan + two additional Wellbeing Days each year; Annual bonus program based on KPIs; Comprehensive benefits program; Wellness initiatives and healthy team competitions through LiveWell Program; RRSP Employer Match; Mentorship program available; Employee Resource Groups; Housing discount (varies by property); Annual Leadership Conference; Annual opportunity for Diamond Club Trip; Commitment to leadership training and growth opportunities; 10 Year Peakiversary Trip