PROPERTY MANAGER UK - Remote

Salary: R20 000
Our Client is a boutique residential block management firm managing a varied portfolio of close to 90 residential buildings across London. We pride ourselves on responsive communication, sound financial control, proactive maintenance and a personal service to clients and residents.
Role purpose
The Property Manager will take day-to-day ownership of an assigned portfolio of residential blocks. The role combines client relationship management, service-charge oversight, maintenance coordination, statutory compliance, site inspections and clear communication with leaseholders, residents, directors, freeholders, contractors and professional advisers.
The successful candidate will be organised, commercially aware and confident managing residential blocks. They will know when to act independently and when to escalate technical, legal, financial or safety matters for specialist advice.

Requirements

What success looks like; Clients and residents receive timely, accurate and professional communication.; Buildings are maintained and managed in accordance with leases, budgets, contracts and relevant requirements.; Maintenance, compliance actions and major works are planned, documented and progressed without avoidable delay.; Portfolio expenditure is controlled and clients receive clear reporting on priorities, risks and decisions.; Key responsibilities; The list below describes the core scope of the role. Priorities may vary according to the needs of each property and client.; Portfolio, client and resident management; Manage an assigned portfolio as the principal day-to-day contact for clients, directors, leaseholders and residents.; Build trusted relationships through prompt responses, practical advice, clear expectations and reliable follow-through.; Prepare management reports, schedule and attend board meetings, directors' meetings and AGMs, and maintain clear action records.; Handle complaints, neighbour or occupier issues and lease-related concerns professionally, escalating complex or legal matters where appropriate.; Support new-property onboarding, handovers and mobilisation, ensuring key records, contracts, risks and actions are captured.; Financial and service-charge management; Prepare annual service-charge budgets with the accounts team, using contract costs, planned works, prior expenditure and known risks.; Monitor expenditure against budget, review invoices and support appropriate approval and payment processes.; Liaise with the accounts team on demands, receipts, arrears, reserve funds, year-end information and responses to financial queries.; Obtain client approval for expenditure in accordance with agreed authorities and maintain an auditable record of decisions.; Identify cost pressures early and provide clients with clear, proportionate options and recommendations.; Maintenance, contractors and insurance; Log, assess and coordinate repairs and maintenance, from initial report through quotation, approval, instruction, completion and follow-up.; Appoint and manage competent contractors in accordance with company procedures, including checks on insurance, qualifications and risk documentation where required.; Review photographs and videos from regular site inspections, record findings, prioritise defects and monitor resulting actions.; Coordinate emergency responses and participate in escalation arrangements where required.; Support building-insurance renewals and claims by gathering accurate information, coordinating access and maintaining clear records.