Public Safety Supervisor

Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast-paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.

Responsibilities

Maintain security of facility and grounds by being aware/observant of crime and vandalism; Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio; Maintain parking/traffic control and enforcement as directed; Greet guests as they enter and leave the facilities; Answer questions; resolve complaints, and give directions; Enforce venue policies and procedures; Report suspicious activity and violations of campus policy; Respond to guest conflicts, medical situations, and other incidents; Provide crowd management and assist with crowd movement; Secure locations and prohibit access to unauthorized individuals; Challenge unauthorized personnel in restricted areas; Follow established code of conduct and safety procedures; Provide exceptional service to all patrons; Perform regular and routine security rounds of the campus, noting and correcting unsafe or insecure conditions; Complete detailed reports on activity during shift; Complete Written Incident reports; Verify reports are completed; Input door schedule into magnetic door lock program; Direct visitors, deliveries and related personnel to proper areas, notifying related departments of visitor/delivery arrival/departure; Operate and monitor computerized fire alarm system and surveillance camera; Operate company vehicle to transport employees or patrons around campus; Take appropriate action in the event of an emergency; Maintain daily shift schedules and posts; Assign shift duties to Public Safety Officer/Public Safety Event Staff; Supervise Public Safety Officer and Public Safety Event Staff; Report incident to Public Safety Management for follow-up; Maintain a proactive and positive attitude; Attend campus meetings in the absence of Public Safety Management; Interact with guests in a friendly, courteous and polite manner; Feel comfortable around large groups or speaking to a guest, as needed; Provide customer service in line with "The Magic is in the Details"; All other duties and responsibilities as assigned

Requirements

Public Safety/Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background; Minimum 1 year experience in Public Safety field; Minimum 2 year supervisory/field training supervisor experience in Public Safety field; Working knowledge of Security and Public Safety functions; Customer Service Techniques; Fire Alarm System; Basic Knowledge of Microsoft Office Applications; Must be able to use a Two-Way radio at all times; Must maintain a professional appearance at all times; Must be able to keep information confidential; Valid State driver's License with no more than 4 points; Must be able to pass pre-employment Background check, as well as random checks during employment; Must be able to pass Pre-Employment drug test as well as random drug testing during employment; Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail

Nice to have

Surveillance (CCTV) Skills; conflict resolution skills