QA+QC Manager

We are seeking an experienced QA/QC Manager to lead quality assurance and quality control efforts across our color cosmetics and skincare product lines. This critical role will oversee all aspects of product quality, ensuring that our formulations, packaging, and finished goods meet the highest standards of safety, performance, and regulatory compliance. As the QA/QC Manager, you will work closely with internal teams, contract manufacturers, and external testing partners and warehouses to uphold our brand’s reputation for exceptional quality. This role will require occasional travel to physically audit inventory and visit CMs to inspect product quality.

Responsibilities

Develop, implement, and maintain a robust Quality Management System (QMS) tailored to the needs of a DTC beauty brand; Establish and document standard operating procedures (SOPs) for product development, manufacturing, and testing processes; Conduct audits of contract manufacturers and suppliers to ensure adherence to quality standards, GMP, and regulatory compliance; Collaborate with R&D and Product Development teams to integrate quality protocols early in the product lifecycle; Oversee the testing of bulk formulations and finished products to ensure consistency, safety, and efficacy; Manage third-party labs and testing facilities for microbiological, stability, and compatibility testing; Create and implement incoming inspection protocols for packaging, raw materials, and finished goods; Investigate and resolve quality issues, including product non-conformance, consumer complaints, and manufacturing deviations; Stay current with global cosmetic regulations (FDA, EU, etc.) and ensure all products meet applicable standards for safety and labeling; Support documentation and regulatory submissions, including Safety Data Sheets (SDS) and Product Information Files (PIF); Train and mentor cross-functional teams on quality standards and best practices; Lead root cause analyses and corrective/preventive action (CAPA) initiatives; Travel domestically and internationally to physically audit line trials, facilities, and incoming product shipments at warehouses

Requirements

5+ years of QA/QC experience in the beauty or personal care industry, specifically with color cosmetics and skincare or similar consumer products; Strong understanding and ability to analyze cosmetic products, manufacturing processes, and documentation; Exceptional problem-solving skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment; Proficiency with QMS software and familiarity with cosmetic testing methods (e.g., microbiological, stability, compatibility); Bachelor's degree in Chemistry, Chemical Engineering, Cosmetic Science, or a related field; Ability to travel domestically and internationally when needed to CMs to physically audit line trials and facilities; Ability to travel domestically and internationally when needed to warehouses to conduct an AQL on incoming product shipments; Must be authorized to work for any employer in the U.S. without current or future sponsorship for an immigration-related work benefit

Benefits

Annual discretionary bonus based on company and individual performance; Comprehensive medical, dental and vision plans; 401(k) plan with employer matching; Various paid time off programs; Employee discount/perks; Life insurance; Disability insurance; Employee assistance programs