Qeelin Assistant Retail Training Manager

We are seeking a passionate and articulate professional to support the design and delivery of impactful training programs that elevate store performance and strengthen employee capabilities. Directly reporting to International Training Manager, work closely with Retail to develop, coordinate, and conduct training projects and programs for store staff across APAC and International DOS markets (excluding Mainland China), as well as wholesale partners. Provide support in developing in-house training program contents, delivering training programs, conducting in-store coaching and supporting ad hoc training activities.

Responsibilities

Drive prioritized training projects to achieve Qeelin business goals and objectives; Design & deliver onboarding, Novelty and Monthly Learning Projects on regular basis and Refresher program; Enhance storytelling mindset in brand and product presentation via training and in-store coaching; Monitor Mystery Shoppers Program results and follow up with store managers on action planning; Elevate customer service through revamping new customer journey; Strengthen frontline team's CRM mindset and skillset to drive local sales; Work with International Training Manager to plan annual training budget; Plan local annual training calendar based on company business direction; Prepare monthly training calendar and keep up-to-date training record; Prepare training notes for all Novelty training and update training program contents as and when needed; Coordinate and deliver onboarding and refresher training initiatives; Support special projects or ad hoc events driven by the company; Spend 50-60% time in store for service coaching

Requirements

Bachelor's degree holder; 5-7 years of hands-on experience in retail training, including training design, delivery, and field coaching, with at least 2 years of experience in the luxury retail industry; A reliable team player, accountable for delivering results and ready to help the team; Passionate in inspiring people, leading and coaching; Excellent communication and presentation skills; Proficient in Microsoft Office applications; Fluent in spoken and written English and Cantonese; Good command of Mandarin

Nice to have

Exposure to the luxury jewellery sector would be a distinct advantage; Professional certifications in Learning & Development, Facilitation, or Coaching are preferred

Benefits

Opportunity to work in Hong Kong under the headquarter office; Talent development; Entrepreneurial spirit; Stimulating and fulfilling workplace environment