Quality Control Specialist

We’re looking for a detail-oriented, self-motivated professional to join our Training, Safety, and Quality (TSQ) Team as a Quality Specialist. In this role, you’ll play a key part in upholding NTI’s quality standards, supporting field teams, and helping drive consistent execution across multiple markets. Reporting to the Senior Quality Manager, you’ll be instrumental in monitoring, coaching, and reinforcing quality control processes in the field and in the office. Your work will directly impact project success, safety, and overall client satisfaction.

Responsibilities

Assist in the implementation and maintenance of NTI’s quality assurance/control protocols; Conduct audits, inspections, and evaluations across job sites to monitor compliance; Provide coaching and real-time feedback to field teams on quality expectations; Help identify trends, recurring issues, and opportunities for process improvement; Collaborate with other departments to ensure alignment in standards and practices; Support documentation and standardization efforts, including checklists and reporting tools; Promote knowledge sharing and best practices across markets and teams

Requirements

Field experience with a strong understanding of NTI's quality best practices; Well versed in ISP and OSP architecture; Understanding of how the physical layer of networks operate to properly audit work being performed; Strong communication and interpersonal skills to effectively coach and support others; Attention to detail and a proactive mindset for identifying and addressing quality issues; Ability to work independently and prioritize tasks across multiple projects; Familiarity with QA/QC documentation, audit processes, and corrective action procedures

Benefits

Gain hands-on experience across various markets while growing your skills; Collaborate with experienced leaders in safety, training, and operations; Play a key role in shaping NTI’s culture of quality and continuous improvement