Quality Supervisor

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

The Quality Control Supervisor is responsible for overseeing daily Quality Control operations within a regulated healthcare 3PL distribution environment, ensuring compliance with customer requirements, GMP/GDP standards, ISO 9001, ISO 13485, and applicable FDA requirements.

This role supervises Quality Control personnel, ensures inspection and verification activities are performed according to approved procedures, monitors quality performance indicators, and supports continuous improvement initiatives. The Quality Control Supervisor ensures that quality requirements are consistently applied throughout warehouse, distribution, and value-added service operations.

Responsibilities

Supervises daily Quality Control activities to ensure inspections, verifications, and quality checks are performed in accordance with approved procedures and customer requirements.; Monitors and analyzes quality KPIs, inventory discrepancies, and process trends, initiating corrective actions and continuous improvement activities as required.; Supports investigations, deviations, CAPAs, and complaint-related activities to ensure timely resolution of quality issues.; Utilizes MasterControl to manage training assignments, quality records, and quality events in accordance with established procedures.; Ensures Quality Control personnel are appropriately trained and qualified to perform assigned responsibilities.; Performs and oversees warehouse audits, process inspections, and verification activities to ensure compliance with quality and regulatory requirements.; Supports customer audits, regulatory inspections, and certification audits by providing Quality Control documentation and operational support.; Collaborates with Operations, Inventory, Customer Service, and Quality Assurance to maintain product quality, inventory accuracy, and customer satisfaction.

Requirements

Associate or bachelor's degree in a scientific, technical, quality-related field, or equivalent work experience.; 3+ years of experience in a quality role within a regulated environment (medical device, pharmaceutical, biotech, or healthcare logistics).; Previous supervisory or team leadership experience.; Working knowledge of ISO 9001, ISO 13485, and FDA 21 CFR Part 820 requirements.; Excellent attention to detail and organizational skills.; Strong verbal and written communication abilities.; Proficiency with Microsoft Office.; Internal Auditor qualification preferred.; Experience with MasterControl or similar eQMS platforms preferred.; Experience in managing vendor qualification programs and recall processes preferred.; Experience supporting FDA and ISO audits preferred.; ASQ or equivalent certification preferred.

Benefits

Medical, Dental, Vision, Life Insurance, and Disability Pay.; 401(k) with company matching up to 6%.; Paid Time Off, including paid holidays.; Flexible Spending Accounts.; Voluntary benefits such as legal and financial assistance, pet insurance, and more.; Employee Assistance Program.; Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.; Commuter benefits.; Employee engagement activities.