Quality Support Manager

This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business. We have an exciting opportunity for a Quality Support Manager (QSM) to cover the North and Scotland. This role will play a key part in ensuring compliance with Good Distribution Practice (GDP) and quality standards across assigned Service Centres. The QSM will be responsible for routine quality activities, continuous improvement of quality standards, and supporting both internal and external audits. This role is vital for maintaining high standards of quality and compliance within the logistics operations. You will play a key role in maintaining and enhancing relationships with both internal and external stakeholders, support continuous improvement initiatives to enhance overall operational efficiency and alignment with organisational goals.

Responsibilities

Provide quality support to assigned Service Centres to ensure compliance with GDP and quality standards; Undertake routine quality-related activities including quality oversight reviews, non-conformance management, facility temperature reviews, oversight of pest control records, oversight of outsourced activities and associated documentation, reporting quality metrics, and escalating issues in the event of poor quality or non-compliance with GDP requirements; Support the Operations, Transport and Quality Management team in maintaining and continuously improving standards of quality and compliance with GDP across assigned Service Centres; Work with internal stakeholders to develop a quality culture incorporating continuous improvement across Service Centres and make recommendations to the SC Management team; Attend regular quality review meetings to discuss and address quality and compliance issues; Perform quality audits to demonstrate compliance or identify opportunities for GDP and quality improvements; Coach and mentor team members on quality standards and compliance practices; Lead quality risk management workshops and manage actions to reduce quality-related risks; Maintain accurate and up-to-date documentation related to quality activities and compliance; Report on quality metrics and escalate issues as needed to ensure prompt resolution

Requirements

Experience in quality management or compliance roles, preferably in a logistics or pharmaceutical environment; Strong knowledge of GDP and quality management systems; Strong leadership, communication and problem-solving skills to motivate teams in a large, fast-paced, complex 24/7 operation; Excellent organisational and multitasking abilities; Strong problem-solving skills and high attention to detail; Ability to build strong and effective relationships across departments, demonstrating a collaborative approach; Knowledge of regulatory compliance and quality standards in pharmaceutical distribution; Proven track record in managing audit trails and carrying out the appropriate ESG procedures to ensure compliance according to the GDP guidelines; Strong analytical skills to interpret data and performance metrics; Proficiency in data analysis and performance metrics; Proven leadership skills with the ability to develop and motivate a team in a fast-paced environment; Ability to work in a warehouse environment, including standing and walking for extended periods; Comfortable working in varying temperatures within the warehouse environment; Knowledge of Microsoft Office 365 with the ability to navigate between multiple systems seamlessly; Some UK travel required, with overnight stays and attendance at offsite meetings; Flexibility to work outside normal business hours, including some evenings and weekends; Must always be contactable

Benefits

Employee assistance programme with legal and financial advisors as well as mental health counselling; Perks at Work with discounts in various retailers such as Currys PC World, Samsung, John Lewis and more; Access to Mental Health First Aiders; Contributory Pension Scheme after 3-month service; Cycle to Work Scheme; Service Based Holidays; Career Development and internal progression opportunities; Up to two paid Volunteer days per calendar year